jaketheprince

It is truly a most jacked up website at times.

Oh their system has been a hot mess for the last month and I think they're sorting through it now. On Oct 13, I made 2 back to back reservations for 20 day cruises (about an hour call). On Oct 15, they were gone from the system. I called for a week and got 1 restored, but it was CANCELLED that night at like 2AM. No supervisor has ever called back even as of right now. I figured both reservations were gone for good and called my credit card for a dispute/charge back. Last week the second cruise magically showed up out of the blue with the $400 casino credit. attached. I contacted Princess on Twitter about the first cruise and it magically showed up the next day and a day later customer service called to make sure everything looked good. A few day's later I got another promo email and I called in just to see if I could use it really soon on a Sky cruise (another hour call). Luckily a January cruise was a match with another $400 casino credit. haha.. How this all worked out I'll never know, but I haven't cruised with Princess since 2017. I wanted to take advantage of as many "free" balconies since I guess the offers might dry up after this run. (This run is about $15,000 worth of cruises for $1500) The $200 isn't so bad since it's like prepaying the few drinks I might have. After 54 days of straight cruising I'll either love it more or be totally over it. haha I hope all your issues get worked out.

They must have some busy supervisors as they are never available and never call back. I initiated a credit card dispute today since no-one can fix the problem. This is just silly.

Indeed you would think. They still aren't restored. Gonna give them a call back on Friday if they're still not there.

Call the Casino Players Club a few minutes ago and they are sending in the reactivation for my 2 cruises. Super nice guy and he said they've been slammed with calls since an internal error auto-cancelled loads of cruises at the end of the day on Thursday. The supervisor has to authorize the updates. That person is gonna have a busy week. lol

Thank you so much ! Makes sense.

Hi all, So I used my casino deals to book B2B 20 day cruises on Thursday, which was an adventure in itself. Thursday evening and Friday morning the cruises were on the website. Now, after the weekend website mess, they are gone. I checked with Live Chat this evening and they couldn't see them either. I was able to give them the booking numbers and they said both were cancelled by the Casino. I'm just wondering if this has happened to anyone else ? Thanks ! JP