Chron

Whatever you do- Don't use Starline Town cars. We had an early flight out of Seattle after our cruise and were worried about getting off and making the flight. We booked starline as another person on here suggested them. We wanted the ease that a private car would be waiting for us and we wouldn't have to worry. We were told the driver would be in the area an hour prior and call us to get an update. He never called, he text around 6:30 and said he was around the port. As we were going down to walk off, I text him that we were getting off. We exited the boat at 7am promptly. He text he was another 6 minutes away. Six minutes went by and I text again, no answer, then my husband called he said he was another 6 minutes away. There were several drivers outside in luxury vehicles, and cabs offering rides at $20 pp. We wished we would have just winged it. I text the driver several times agian, he would not answer my husband then called again and the driver told him, he picked someone else by the same name up by mistake. Why make us wait all this time when this is your error. We threatened to cancel and the driver eventually returned the other people to the port and picked us up. He then drove like a mad man to get us to the airport. We arrived on time but a few things to note, this company is just outsourcing Lyft or Uber, the same thing you can do and pay directly. The driver took out two phones when we got there and put them on top of one another and wanted our credit card information. We just gave cash in the end, but it was $152 totally not worth it. The car had a smell and squeaked, and we were stressed the entire time. The company should have offered a discount, but did not. I would never use them again Next time I'll just grab one of the many drivers/taxis that are outside waiting.

Hey there we just got off Encore in a Haven suite. I just wanted to update you on a few things. So, we only saw our Butler once in the room and a couple of times on the boat. He really didn't do too much for us. I think his name was Cipranni. The Haven Bar and restaurant staff were great. A few things to note, we did the Premium Plus Drink Package and wanted to give everyone a heads up that NCL is changing things. Some of the items that are offered as part of the package aren't honored when you get on. The Evian water from Starbucks is not available any longer. Certain liquors and wines are only available at other venues. This is not the fault of the wait or bar staff, it is NCL that changes things and leave their employees to face the consequences. We are easy going but some others were not so it puts the employees in an awkward position. Another change we saw is in the past the concierge team reaches out to you to ask about special requests or ask you to call them in or email. I emailed a few things to them, just because I didn't want them to waste their time or waste the snacks that I know we would never eat and only include what we would possibly consume. Also, we requested a few board games. I received the below rather short email "Please note all treats brought to your room are at the discretion of the executive chef. If we note your reservations of these items ahead of time you will be charged. Please speak to your butler once onboard for any snacks or requests as listed in your letter We do not offer board games. Feel free to bring some along with you." I found this email a little off-putting that's just me. I think when you pay for an over the top service you expect a little more polished response. In the end, we just allowed all the snacks that were discarded to be delivered as we never had a chance to speak to the Butler and they of course had board games right above the observation lounge in Haven, so we just got them ourselves. It was no big deal, I just wanted to share as sometimes one person's experience may not mirror another, so everyone should set their expectations appropriately. One other thing that was different, when we got off at the ports upon returning Haven guests waited in the long lines like everyone else. In the past they have had a Haven rep escort us to the front. Again just passing along information. Lastly, the staff were excellent in the bar and restaurants and if you're lucky you will get Bowen as the concierge- He was amazing.