I don't normally post but in this case I think Azamara needs to be aware of the frustration.
My B2B cruises depart in 39 days.
My cruises disappeared and then reappeared. My OBC is incorrectly showing 0 (as of today - this appears to reset and change every 3 days or so - but never correct.) The few excursions I booked before the migration have disappeared. It shows that I owe $6,412 even though I've paid in full.
Since the website migration, my husband and I have talked to Azamara about 5 times. Assurred everytime, that it would be corrected in 5 to 7 business days. This week, Azamara has plain stopped answering. I have 3 "we will call you back you won't lose your place in line" none of have been called back. Today I called right when they opened at 8:02 CST, I am still on hold 2 hours later.
I can't book excursions so I am not looking forward to getting this all straightened out while on the cruise - if that is possible since I'm seeing threads where the boat can't apply the OBC that has disappeared - which is not a small amount.
I don't have a travel agent - I booked direct. It is insane that you need a travel agent to deal with this!!!
To say that I am frustrated, exasperated .... furious would be correct.