jjjct

Thank you, I understand that we won't get money back. Just wanted thoughts about probability of an upgrade.

I have an aft penthouse suite booked on a cruise I am on in a few weeks. Just checked price and although their are no aft penthouse suites available there are 2 bedroom family suites at a significantly lower price than what I paid. I booked through a travel agent, do I need to contact her or can I contact NCL directly. Is it possible to upgrade to the 2 bedroom and get reimbursed for the difference in price?

Price is lower for a 2 bedroom family suite than what we paid for our penthouse aft. I booked through a travel agent, do I need to call her, or can I deal directly with NCL?  Cruise is in a few weeks.

We are in an Aft SF suite on our 2019 Tahiti to Sydney cruise. We are getting Butler and Concierge  service. I do remember seeing that NCL was going to change the Aft Suite perks going forward. My advise is to call NCL and ask your questions so you can make your decision as to what cabin catogory you choose. 

Hi Kim, been following along on many of your cruise reviews including this one. Sending prayers for healing for you. I know you will get through this and glad that your recent surgery was successful. Hang in there girl.

Judy

Your Daily will give you all the options for each day of your cruise for all daily and nightly entertainment. Plenty of options.

Husband and I will be doing a B2B starting in Tahiti to Sydney then Sydney to Aukland with one night in Auckland before we fly back to the states. We have the same cabin for both cruises so will be bringing luggage off in Sydney. We both have prescriptions so I will leave those in the original pharmacy containers. We also take a lot of supplements which I usually put in baggies to save room. By the time we get to Aukland we will only have 1 night and 1 morning worth of supplements, maybe 24 pills - 2 or 4  of each supplement. My question is, will this be a problem? Do the authorities just confiscate them, or do you go through a big ordeal?

Thank you OzKiwiJJ, great suggestions!

We will be cruising NZ in early December. Really want to be outside and seeing as much of the animals and nature of NZ. We are not bus people, we want to be up close and on our feet.  Our ports are Dunedin, Akaroa, Marlborough, Wellington, Napier and Tauranga. Of these ports which would be the best to see the penguins, seals and birds that are native to the NZ area? And any recommendations of tours that get you off the bus and out and about? Or boat excursions?

3 hours ago, mitsugirly said:

 

Thanks so much! I appreciate it. Thanks for the healing thoughts.

 

 

Thanks for saying so Heather. I appreciate it. Day 1 blooper for Sakari at school...her bus passes her up at 6:12am so we have to take her and then the teachers don't know what bus to put her on to come home and misses it again. The principal ended up bringing her home. Day 2...she finally catches the bus. However, she has a very long 1 hr 45 min ride to/from school. It's ridiculous! But so far she likes the school.

 

 

Aww thanks! I will probably cruise with the again but a different ship and I don't know when it will be. I will probably seek more cruises with RC and Carnival most likely in the future unless NCL happens to have a ship going somewhere I want (that I haven't sailed on before) during the time frame that I can go. It's really all about the timing and itinerary for me at this point.

 

 

 

Awww shucks! Thanks!  

 

I'm already not sure when the next one will be. We usually go in November/December, but now with Sakari at a new school, I'm not so sure how they will feel about taking her out for a week to "cruise". They might not be so lenient as elementary school. So, that would limit me to only during the breaks (Winter and Spring) and with my leg...I don't even know if it will be healed and me walking good enough by then. I guess we'll have to wait and see.

 

 

Yea, I'm almost always on time and to have to wait gets a little frustrating. I'm just glad they gave us extra time and the trip was so worth it.

 

Thanks so much for your comments.

 

 

Hey no problem and glad you were here. I definitely will keep everyone posted.

 

 

You are welcome and thanks for the comments. I'm glad you enjoyed it.

 

So far she is enjoying school and I can't wait for my next check up to get this darn cast off next week.

 

Not done with the pain at all. First thing in the morning is terrible and last thing at night but I am pushing through it.

 

 

 

Thanks and glad you were here and enjoyed it.

 

No, we didn't bring the straws. They provided them. They are the crappy paper straws that once they get wet they start to get flimsy and bend...and eventually fall apart. I hated them. That was another things I forgot to mention.

Have read many of your excellent reviews, this one included. I noticed that your drinks had a straw in them. Last NCL cruise I took was last summer and straws were banned. Did you bring your own? Hope you make a full a fast recovery!

10 hours ago, YanM said:

 

Thank you.

This is exactly what I am afraid of - that there is some sort of mistake, or another issue, and I got only part of the money. Now they may not do anything unless I get through to them somehow. They do not make it easy, though.

 

Yes, 2 hours on hold was insane. I am not sure if they did it deliberately, hoping I will hang up. I also found it suspicious that they ignored my request for a refund with the claim, and, as you can see from their email quoted above, simply promised to refund "my expenses". There is no word whether or not the rest of the money EVER coming. I find it difficult to just sit and wait in this situation, given that there is no formal acknowledgement of outstanding amount to be forthcoming.

Have you tried sending an email to Vivian Ewart? Not sure of her position at NCL think she is pretty high up. Others have had success contacting her and getting their concerns resolved, her email, it is vewart@ncl.com

44 minutes ago, YanM said:

Thank you guys.

I understand that it may take time, the worry I have is that they do not seem to any longer ACKNOWLEDGE the fact that they still owe me money. Just to clarify, here is the best recollection of how my phone conversation back on July 23 went:

 

>>>>>>>>

- Hello, this is NCL, how can we help you?

- I am calling to check on a status of my refund.

- What is your reservation number?

- XXXXXXXX

- You have received a refund on July 5.

- Wait, yes, I have received SOME PART of the refund, but it is by no means everything we were promised! We were told we will get 50% of the fare in cash, and what I got was total of about $600, which is not even half of that! 

- Ugh, hold on...

- Ok

.....

- Are you still holding?

- Yes

- Hold on some more

- Ok

....

- Ok, we can't give you any information, my supervisor will call you back on that. What is your telephone number?
<<<<<

 

It has been 3 weeks now, still waiting... 😞

 

So, you can see why I am worried here? Given that some people state that they got the entire refund IMMEDIATELY, I am not sure if the money I got, which is barely 20% of the initial fare paid, is ALL they will pay! I do not want to wait for 6 months only to discover that... nothing is coming and nobody knows anything. I want to make sure they actually ACKNOWLEDGE the money should come at some point, and then I can wait.

 

It would be good to hear from people on my cruise, see what they got so far? There were 2500 people, surely at least some of them read this message board?

I was scheduled on the cruise after you that was cancelled. I got a full refund and full next cruise benefit for the cancellation within a few weeks.  Still waiting for the airline change flight money to come from NCL, but got acknowledgment that it is forthcoming in a check. Those that were from NZ and Australia took a lot longer to get their refunds, but I think in the most part they got the compinsation they were promised. The one person from the cancelled CC roll call that had a problem found out that their credit card expiration date had expired so was invalid and could not have their refund issued to the credit card. Check that to make sure that is not an issue. You will get it resolved just keep on top of it. NCL will make it right for you. Glad you got to visit most of your ports.

20 minutes ago, zqvol said:

 

Call NC Land book a table for 4, you do not have to specify who will join you. Payment will be taken care of after dining (I know the meals are free, but they verify that everyone has the SDP after dining.)

Thank you all for the response. Never had this question before because it was always just me and my DH and booked a table for 2 online or by phone. I got a not so informed NCL rep on the phone when i initially called last week to inquire about booking a table for 4. Her 1st response was to have my travel agent take care of it. My response - I like to take care of these things myself through NCL. Then she proceeded to advise me that I needed to call NCL Universal Department and have the cabins linked???? All I want to do is have dinner at a table for 4!  So I will call again and hopefully get a different NCL agent. Thank you!

20 minutes ago, BirdTravels said:

One person logs on and books a table for 4. Reservations are not specific to a person. 

What if it's a set fee restaurant - Moderno and Teppanyaki, will I get charged for them pre- cruise?

My husband and I have 5 SDP, my brother and SIL also have the 5 SDP. How do I go about booking specialty dining for both cabins - pre cruise so that we can be at the same table. 

46 minutes ago, zqvol said:

 

Each voucher is good for dinner for two. Why not split the costs and share with your friends?

No cost to us, but could change out 2 dinners for 2 and take them out to dinner as a welcome to your first cruise! Wonderful! 

Doing a B2B and am Platinum Latitude. Will I get all of my perks at the beginning of the cruise or will they be given on each leg of the cruise? Will I be able to save perks to use on the second part of the cruise? I am particularly asking about the dining Platinum perks. We will be traveling on the first leg with friends that are taking their 1st NCL cruise. Want to meet up with them at dinner but they would have to pay for the dinners we get free with Latitude so was wondering if I can save the vouchers for the second cruise?

3 hours ago, dcipjr said:

We did a 14-day back to back cruise in the Caribbean in 2016.

 

We booked it as a “14 Day East and West Caribbean (Back to Back)” on NCL’s website, where it was offered as a back-to-back sailing, under a single reservation number. 

 

I could have booked the two cruises separately: the sailing consisted of an 8-day East Caribbean cruise followed by 6-day West Caribbean cruise, both from Miami, both of which were separately bookable on NCL’s website.

 

I booked as a combined itinerary, because I wanted us to have the same cabin—and that worked out well, since we wound up upselling to a suite, and we had that for the entire 14 days.

 

We were told to attend the muster drill on both sailings, and we did. Honestly—I would just ask at Guest Services, and do what they tell you to do. All the ship’s services are closed during the drill anyway, and for us it was kind of fun (“hey, we’re doing this again!!!”)

 

We weren’t platinum during that sailing, so I can’t speak to whether you get a laundry bag on both legs, but it’s very possible—we got a bottle of the sparkling wine on both legs, and that’s a Latitudes perk, so that means other Latitudes perks might repeat for both.

 

We did have to get off the ship. We were given a sticker that said something along the lines of “still on vacation”. We could have gone to a small room where we could wait to re-board once the ship was cleared by customs, but we chose to spend the day in Miami Beach. 

Thank you for the info. I don't really care if we have to do the muster again but I will check with guest services. We are in the same cabin on both cruises and we have an Aft suite for the first time ever, non Haven. 

We plan to get off the ship, we will be disembarking in Sydney, Australia and want to spend the day seeing as much as we can. It will be nice not having to pack up anything!

I think the sparkling wine is also a suite perk also. Do you remember what other perks come with the suite? I know butler does. Were you able to eat breakfast and lunch in Cagneys.

5 hours ago, KeithJenner said:

It's odd if you have just one reservation number when they are only offered as separate cruises. As someone else stated above, you are referring to the NCL reservation number and not one from your TA?

 

Are they shown as separate cruises in myncl? If so then I would say you are fine regardless of reservation numbers. Given the length of the cruises, and the fact that they aren't offered as one cruise, I'd say there is a good chance you would get the latitudes stuff twice anyway.

Gets even odder. On myncl there is one reservation number, showing the 10 day cruise which is the second B2B? When I click on view reservation the entire 27 day trip shows up. No where is it showing the 1st 17 day cruise individually. There is only one online check in for the entire 27 day cruise. I have company this weekend and my TA doesn't work weekends, so I think I will call NCL on Monday. Don't really care how it's set up as long as we get the Latitude perks for each leg of the cruise. Unless you think there is any other benefit for having them show as individual bookings.

I will also ask on the cruise roll call, many of whom are also doing B2B, some even doing 3 and 4 B2B.

Single - one cup with individual filters. Sort of a single serve pod in a filter form. Put water in the reservoir add  filter full of coffee and press start. Non of the coffee on NCL is to my liking. You will get creamer, sugar and coffee replenished each day.

2 hours ago, KeithJenner said:

The most likely reason for you just having one reservation number from NCL for a B2B would be because they are also offering the cruise as a single option as well, and that is what has been booked.

 

For example, they often do alternating 7 night itineraries in the Eastern Med, which can also be booked as a single 14 night cruise. Have you booked something like that?

 

If so then you should just get one set of platinum perks. However, you never know. When we did that cruise a few years ago we got them for each leg anyway which we weren’t expecting, and others who had sailed a few weeks previously didn’t.

Thanks for your response, you are always a wealth of info! There are no 27 day offerings from Peepete to Auckland showing on NCL website, I just did a cruise search and they are coming up individually. Showing a 17 day and 10 day which is what i booked with a TA, but showing as one cruise of 27 days.

Do you know if B2B usually show 2 booking numbers/itinerary.

I guess I will have to check with my TA to confirm. Being Platinum with NCL, I want to make sure we get the extra laundry and 2 extra dining perks for the second leg of the cruise. 

I booked a suite for my upcoming Jewel cruise. I know I don't have Haven benefits but could someone tell me what benefits I will get with the SF - suite.

Doing B2B, but my booking only has 1 reservation number. Is it still considered 2 cruises and will I receive Platinum perks for each leg of the cruise?

On 7/17/2019 at 1:02 PM, Petoonya said:

Stayed at the Manava Suites two years ago and while not as nice as the IC we liked it very much. The rooms are nicely appointed, pool and beach great. Like many of the hotels are doing in Tahiti they have a new coral nursery where the snorkeling is great. Think you'll be very happy.

Thank you! Do they have mask and snorkel for use?