Update: When I got through to customer relations, I was advised to send an email. I informed them I already sent 6 emails, with no response, and requested additional assistance. She said she had to transfer me and when i asked for her ID for future reference (as they don't give last names) Andrea hung up on me. We have 2 claims: 1 for $6,903 and another for $99.99.
On the phone with agent number 2, and yes, I am being polite, just insistent. 2nd agent transferred me to reservations saying they process the reimbursements. So now I am ready for a long hold time. We shall see. $7K is a lots of money to be out for 3 months.