Maximmom50

Well. I put in the option to get a call back at 11:30 am. It's 3:30pm an no call back so I'll try again and just hold on .........

Update: When I got through to customer relations, I was advised to send an email. I informed them I already sent 6 emails, with no response, and requested additional assistance. She said she had to transfer me and when i asked for her ID for future reference (as they don't give last names) Andrea hung up on me. We have 2 claims: 1 for $6,903 and another for $99.99. On the phone with agent number 2, and yes, I am being polite, just insistent. 2nd agent transferred me to reservations saying they process the reimbursements. So now I am ready for a long hold time. We shall see. $7K is a lots of money to be out for 3 months.

First week of August, my husband and I were on the Royal Princess for 14 days to Alaska roundtrip Vancouver. We got sick on days 8 and 9, respectively. 2 friends sailed with us for the first 7 days got. Wife got very sick on day 4 and the husband on their return. They were able to fly home from Anchorage but we had to stay in Vancouver for almost a week in high season and it cost us serious bank. I submitted a claim on August 30th and despite several follow up emails, I have not even gotten a confirmation of claim. Crazy. Trying to call now. We shall see.