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njpln

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  1. We live in the US. Our July Fiords cruise was booked via a TA, and it was cancelled on April 23rd. I did the form requesting a refund myself that day. Today I decided it’s time to follow up. I called Cunard and only waited a minute or two for an agent. He told me that it had been processed on June 16 and should take 7 to 10 days to show up on our credit card as a refund. Very happy to hear!
  2. Hello All, In light of the fact that our this year b2b cruises will be cancelled, I’m looking at adding/booking a second cruise to one we already had booked for next year. Having already booked a cabin, I can’t get the same one on the second cruise. As I see it we have 2 options, change cabins on port day, or try to get a different cabin on the existing booking. This leads me to 2 questions for the Cunard cruisers who have much more experience with Cunard than we do. 1. How much of a hassle is it to change cabins on Cunard? We have done it on another Cruise line and we basically had to pack up everything, and unpack again...I would have liked to at least move the hanging clothes without packing them again but it was not an option. Is it the same on Cunard? 2. What happens if you want to change cabins in an existing booking, within the same class of cabin? Do they make you do a new booking or will they let you switch cabins within the same fare class? Maybe there are other options I haven’t considered? Appreciate any advice.....thanks . Norma
  3. Getting back to the original topic, we are Americans who love the “pomp and circumstance” that goes along with the Cunard cruises. We don’t do all of our cruises on Cunard, but we do enjoy the ones that we have taken. When we cruise on Cunard,we don’t mind dressing up, it’s part of the experience...we ship our formal clothes ahead of time so we have less luggage to lug...lol. Sorry for the bad pun. Dealing with their antiquated systems related to the website and on line check-in does require patience but I guess we are used to it now. I love the packet that they send out with the cruise info and luggage tags, it’s old fashioned but this luggage tags are sturdy compared with the computer paper printed ones that we have to laminate or otherwise protect them in plastic tag holders. We find that the Grilles dining rooms have very good food/menus/ service, but Britannia food and menus can’t compete with Celebrity Cruises MDR, which would be comparable in price for us. We like the fact that we can always find someplace to go and sit and play cards or read, the ships never seem overcrowded. We also like the fact that there are real dance floors, as so many other cruise lines have shrunk the dance floors or eliminated them altogether. The most unique experience we had that defines Cunard: Last July we were on QE2 in Halifax, Nova Scotia, and Queen Mary was there the same day. At the end of the day as the two ships left the port, they did a special “Sail away” and passed each other in the harbor, saluting each other with their horns. Also there were tugs shooting water/water cannons and it was wonderful to watch. It was a bit like a parade with 2 ships and a few tugboats. It’s not something you see every day on Cunard, and you certainly don’t see it with other cruise lines. So Cunard is not for everyone, but different strokes for different folks...
  4. We have received the drink package on all the PG suites we have booked for US fares for the past three years. We even received it for a 2021 booking that didn’t clearly state it when we booked it. We consider it to be “paid for” in our cruise fare. But, because we have enjoyed this benefit, we have never sought out a lower fare without the drink package. I don’t know if Cunard offers the option to book without the drink package, but other American focused mid priced cruise lines do so I can’t imagine Cunard doesn’t. However, typically the “included” drink package is worth it if you drink a couple of drinks a day, and it’s not worth the tiny discount of the fare without drinks. That’s been my observation when booking other cruise lines who all seem to have these drink packages now. An additional note, the sommeliers always help us choose by-the -glass wines based on what we like, and we have not been disappointed.
  5. We are boomers who have done at least 15 cruises, but we are now looking for a Mediterranean cruise with our millennial son and his wife. Most important is the nightlife, they like club dancing and modern Latin dancing, while we like more traditional ballroom type dancing, or at least dancing to the oldies if in a club setting. We have found cruised Celebrity, HAL, Norwegian, Princess, and Cunard, and our experience is that some lines/ships favor one or the other but not both, the big exception is Cunard, but the dressy nature of the evenings is not for the “kids”. So we are looking for advice/recommendations for any cruises lines that might offer us the dance options I’ve described above. We have noticed that sometimes the ships and the individual itinerary makes a difference, so any and all recommendations are appreciated. Thanks, Norma
  6. DH and I have done three cruises with Cunard. The first two were b2b on QE and QM, and we both had a large case just for evening wear. DH had a couple of jackets plus the tux. While on these cruises I paid attention to what others were wearing so I could maybe pack a bit more efficiently for the next Cunard cruise. Most gentlemen had one suit or tux for the gala nights and a navy blue blazer. So this year we did 3 weeks on QE and DH brought a tux and only the navy blazer. He changed up the outfits by combining the blazer with 4 shirts, two pair trousers and a handful of ties. Never wore the same combo twice. I think it’s great if folks want to bring several large cases, but we were happy to have one less large case this year and we both still dressed (per code) for dinner every evening.
  7. We are starting to book our excursions for our upcoming western Caribbean cruise and want to scuba..However one of the requirements is that you have dived in the past year and can prove it. So so we have not dived in the past year but are certified and have dived many times over the years. Do they really ask for proof or documentation? Appreciate any feed back. thanks, Norma
  8. We are new to river cruising. We are used to getting some token OBC from our travel agents when ocean cruising, in addition we to what we usually get from the cruise line.. But on this, our first river cruise, with Viking, which the TA pushed, we did not get anything from the TA or Viking. Mind you, we booked a suite, so we are thinking she got a handsome commission and would have given us something since we didn’t gat anything from the cruise line... The nice thing is that there are not so many expenses on board, but we might have used it for an optional excursion or for the gratuities. What at is considered normal for river cruising? Thanks for input.. Norma
  9. I wanted to post my experience with my recent booking because I learned something about Cunard airfares. (We flew one way this year, next year we fly from the Florida to the UK and back.) I was definitely impressed with this past year’s business class pricing for the one way from UKto Fl. I called to get flights through Cunard, and they booked us two one-way business class fares. Not sure why they don’t do round trip, I questioned it but he just said that’s how they do it. After getting the prices, I went on the airlines website to compare. If I book a round trip, Cunard's total price of the two one-way fares is about a 13% discount from the carrier’s round trip fare, which is good but not great. However, if I booked two one-way fares with the carrier, the numbers come out as a whopping 77% discount, because the one-way fares don’t get discounted the way a round trip fare does when booking with the carrier. So in comparing the one-way fares Cunard has a great fare, and if you’re only going one way, it’s definitely worth it... In the end, we’ll take the 13% discount because it’s still a sizeable chunk of money. 😊 Clearly this is a huge discount if when you’re flying one-way internationally.
  10. I wanted to post information for anyone else who wants to have their luggage forwarded related to a Cunard cruise. Last year we used the white star luggage service from Florida to Southampton and then from New York City back to Florida. While Cunard for the most part managed it very well, I found the paperwork to be a bit cumbersome (having to list each item in each case with a value)and it seemed a bit high in price for a maximum insured value of approx $1000. But in the end I was happy to ship the larger luggage so my husband and I could travel with just carry-ons. This year we cruised home Florida to Southampton and since we live in Florida, we only needed the return luggage service from Southampton back home. I was really surprised to see that Cunard had discontinued the white star luggage service and instructed passengers to use luggage forward. They also were not very helpful, other than directing you to the website, which is a free website on the ship Wi-Fi. It was really a nice surprise to see how user-friendly Luggage Forward is. The website is very clear. I had a couple questions while I was putting together information, and I just did the online chat while I was doing the reservation, getting my questions answered right then. Furthermore, you can choose how much insurance you want, by paying a minimal amount to raise the insurance by $500 increments, and the final price was significantly cheaper than Cunard. At least 20 percent less for our luggage. And best of all, you don’t have to do the itemized list. We were able to print out all the paperwork on the computer in the ship’s library and the purser’s desk gave us the plastic envelopes used to attach them to your luggage After we collected our luggage in the Southampton terminal, we easily found the luggage forward representative with a couple of signs around him. It was easy. This was similar to the White Star service. Both services used the same carrier, although luggage forward did not tell me ahead of time who they would use. They told me they use any of these three- FedEx, UPS and DHL to the US, all of which are good. The luggage arrived home eight days after we got off the ship. Not bad. Overall I highly recommend using luggage forward. I believe it was a bit less hassle than the white star and it was less costly which was a bonus! 😀 Norma
  11. Was on QE in June. My situation may be different than yours, because I am type II and avoid sugar as much as possible. I always look for no-sugar-added, because if a dessert is made with milk there is milk sugar in it, and that is not a major issue for me. For me it’s important they are not adding table sugar. I can’t recall specifically what was sugar free and what what was no sugar added, but: If you like sweetened tea or coffee, bring your own sweetener. I think they had saccharin (which I dont like,) but no aspartame, sucralose or stevia that was readily available. I did get some candela aspartame when I begged, but I will be bringing my own sweetener tabs on my next cruise. They did have sugar free jams or jellies, I found them readily at the buffet. Regarding desserts, I think they had at least one no-sugar-added every day. I do not recall if any were sugar free. I recommend you advise Cunard and they will help you. Good Luck. Enjoy!
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