Bourbon77

The point here is Celebrity knows they’ve created a monster, especially with Eden on the Edge class ships. They admitted that to me onboard Beyond. When I asked why they allowed any passenger to make multiple bookings at a restaurant that is grossly unable to meet demand, all I got was a deep sigh and “I don't know why we allow that.” Celebrity needs to advise passengers booking less than 6 months in advance that some speciality restaurants will likely not be available, unless you’re booking a suite. We were deeply disappointed and felt lied to before our cruise about booking onboard.

Ha! We just got off Beyond and the specialty restaurant situation was a disaster for many, many cruisers. We ate in Eden on Edge back in April with no problem, for this cruise it was absolutely impossible to get a reservation, even months in advance. We got the same BS story from Celebrity to not worry about it and book onboard, what a total lie! We’re glad we didn’t book a 4 night restaurant package. The manager of Eden told us we could waitlist but had close to zero chance of being accommodated. When I told him that suite guests online were bragging about booking multiple nights at Eden and effectively shutting out others he admitted that they have a huge problem with demand. We stopped by a couple of times at 6 or 7 PM and saw a sea of empty tables. He said staffing wasn’t the issue, it was a limited amount of “quality ingredients” for the meals, they could only serve 50-60 guests per night. Fine Cut wasn’t much better, they only had a couple of nights with 9:30 reservations available and had empty tables when we looked. What a mess, in 67 cruises we've never been shut out of specialty dining. Our status on Celebrity meant absolutely nothing, the Captains Club concierge wasn’t sympathetic, even though they know they have a problem.