Exasperating to say the least. I have been loyal to Royal since Song of Norway in 74. Over fifty cruises with most on RCCL and Celebrity. Leaving tomorrow on Celebrity Summit out of Boston on my last Cruise ever with them. They are swirling around the drain and I have switched to the line with the guys who have horns on their helmet. After three cruises with them and two more booked, RCCL could learn how customer relations are supposed to work. The Chairman of that company says he will never nickel and dime a customer and he lives up to that statement.