@cruiseejThank you for your info! I had another week of saga with Silversea. I advised them that I was going to make my own air arrangement, but they tried to accommodate, and changed the outbound flights from SFO - JFK (5 hr layover) -SCL on American, to SFO - HOU - SCL on United. (Return was still SCL - DFW - SFO on American). At first I was able to see the flights on my United.com, but by mid of last week the United flights completely disappeared. I tried to contact my Silversea rep, who never replied to my emails and phone calls for few days, then later got an out of the office email stating he will be out for 10 days. I reached out to the reps, and I was told "your inquiry has been submitted to our air department, which will require 72 business hours before they can get back to you"
Having no direct access to the air agents is extremely frustrating. I don't know WHY Silversea is operating this way. Other cruise lines that I have been with (Azamara, Vikings, Regent) were far less painful.
We made the mistake of booking this trip with Silversea direct... Maybe we made the mistake going with Silversea in general?
Our trip is first week of December this year... too late to change to another cruiseline...
So after 4 months of dealing with them, our air is still unkown.