We also experienced the same experience with bookings unavailable. Last week left ship and did Next cruise book later and have 7 days to redeem to get OBC and free play. It’s been 3 days in the phone being told they don’t see my offer so I am awaiting a supervisor call. The certificate provided on board 10/1/22 has the incorrect crown and anchor numbers for both myself and husband so there unable to see the list nor assist me with a booking. Day 7 is approaching so we shall see…