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Jared Purdy

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Everything posted by Jared Purdy

  1. And Windstar might just get my money next time. I've never taken a cruise with PG. I signed up last January on the advise of a cousin who's done two, and she booked a third only to have to cancel due to some health issues her husband was having. They both raved about the experience. At that time, it was still American owned, and there was no issue at all in getting all but $100 of their money back. I gather that when they cruised with PG, the prices were basically the same: expensive (and like me, they're Canadian and we get hit with steep exchange rates). And then some things
  2. So glad I filed a 3rd party default claim with my credit card company back in early April. Got back 100% of my money, and we had paid up in full. Roughly $24K.
  3. Showing now on their web site. All cruises cancelled for July 2020. Nothing mentioned beyond that.
  4. No, at the time I cancelled PG had not cancelled the cruise for July 18th. It was my gut feeling, combined with discussions with my TA that led me to be proactive on cancelling. However, I was told by my TA that many people for that cruise were cancelling. At the time, PG/Ponant had instructed my TA to let their customers know who were cancelling that we'd get back 90% of the cruise, and 50% of the air fare, but the balance could be used for a FCC within 12 months. Within a day, I was informed by my TA that PG said that I would be getting back 90% of the cruise money, 100% of
  5. I did got a refund through my credit card. I'm not sure what it is about my previous post (which ever one that is) is confusing to you?
  6. My credit card company came through with the 3rd party default, but now I have to wait (up to 10 weeks) to see if PG/Ponant petitions it. If nothing comes of it, the money stays with me. I got 100% of the money back. I was told by my TA, that PG/Ponant had reversed it's refund policy, as my post above alludes to, such that I'd be getting 90% of it back within 30 days. I'll have to keep an eye on all of this. As for your cruise date, I seriously doubt that is going to happen. Best of luck with your claim.
  7. I was told by my financial institution that Ponant/PG has 10 weeks to contest it.
  8. I'd like to know how they can announce cruises when many countries haven't even declared when they're opening their boarders? Carnival has also posted sail dates for Caribbean and Mexican destinations. Do these guys know something that the politicians leading these countries don't know?
  9. I'm not sure what the difference was in my case, or if Canadian credit card terms are different that in the USA? I was advised by my TA who is American and based in the USA to go the 3rd part default option. I followed his advise. It may also have been due to me telling my credit card company that at the time I cancelled my cruise, which was March 23, PG still had a refund policy of 90%, as was told to me by my TA. Then PG just changed the policy, on the fly, which doesn't fly. Best of luck. I'll rebook, but not until the coast is clear. I'm not surprised by what your contacts in FP ar
  10. No, that's not what I was suggesting. I had no idea where those ships were. It makes sense that they're in Tahiti as that is where they sail from. The point it that there aren't any tourists on them, and there won't be until the Tahitian government clears the way. When that is, is anyone's guess. And, they may well restrict people from certain countries that still have a high rate of infection.
  11. https://tahititourisme.ca/en-ca/ Click on the yellow bar at the top of the page.
  12. Sorry to hear that. I booked in January 2020, and cancelled on March 23rd, when the previous policy of a refund -10% was still in effect. Then they changed that policy on March 30th to no refunds, just a FCC. I drew the line there.
  13. Go to the Tahiti Tourism web site and you'll have your answer.
  14. No, I didn't "threaten" with a claim, I actually filed one. However, I posted to both the PG and Ponant Instagram accounts that I had done that. Shortly after I did that, an agent at PG contacted my TA to inform him that they were going to refund me 90% of what I had paid out. I swear, these guys make up policy on the fly. By filing the 3rd party default, I did better than a 90% refund. I got back 100% of what I had paid. Still, because Ponant/PG was willing to give me back 90%, I will rebook with them when the coast is clear. We want to do this cruise. Nothin
  15. Filing a third party default claim with my credit card (VISA) did the trick. I got back 100% of what I paid, which was almost $25,000CDN. Took about two weeks.
  16. I checked my credit card balance today and saw a whopping roughly $24,000CDN overpayment. I called the credit card company to see if the money came via the third party default claim I filed or if it came via the refund as promised by Paul Gauguin Cruises. Turns out it came through the default claim I filed. There is a Santa Claus after all. If you're out that money from a cancelled cruise, and you're not happy with the FCC scheme PG and Ponant are shoving at you, pursue the third party default route. Clearly it works.
  17. I checked my credit card balance today and saw a whopping roughly $24,000CDN overpayment. I called the credit card company to see if the money came via the third party default claim I filed or if it came via the refund as promised by Paul Gauguin Cruises. Turns out it came through the default claim I filed. There is a Santa Claus after all. If you're out that money from a cancelled cruise, and you're not happy with the FCC scheme PG and Ponant are shoving at you, pursue the third party default route. Clearly it works.
  18. That is why I'm not cancelling my still-active third party, default claim with my credit card. However, I believe, that this time PG is acting on good faith.
  19. Hi, No, they aren't saying that, and they can't say that anyways because there remains in effect a total ban on foreign travellers to FP. According to the Tahiti Tourism web site, there is going to be a gradual reopening, but foreign visitation was not part of that discussion. If you click on the vacation packages, any one of the in that section, nothing comes up. Nada. The other part of the problem is if you live in Canada, for example, the airlines have stopped all flights to the USA for the unforeseeable future. That will have a bearing on getting a flight from LA
  20. I honestly never looked. It may not be published? I would encourage you to call PG and speak to the sales associate and ask them about this. You could say that "several people" have posted on Cruise Critic that they are getting refunds. That's what I'd do. Did you book directly through PG or a TA?
  21. If they were cherry picking refunds, that would indeed be most unfair. The post above your's indicates that they are getting a refund minus 10%, as well. That policy change apparently was implemented on Monday, according to the poster. I called PG Cruises and asked to speak to the same sales agent who contacted my TA at ******* as I wanted to hear it directly from her. She confirmed the refund, but said that there would be a 10% refund cancellation fee, that is not redeemable on a future cruise credit. Ci la vie. I will make it back in the next year by putting the money into a low interes
  22. I spoke with Shiela, but only because that is who my TA spoke with. I wanted to hear it from the horse's mouth. If you haven't cancelled yet I don't know what they'll tell you as I was told that March 30th was the cut off, and I cancelled March 23, but you can certainly ask. If they say no refund, you might want to file a third party default claim with your credit card. I cancelled because of the amount of money they had, nearly $25,000CDN. There's no way I'm letting a business hold on to that for what might be 24 months, or maybe never get it back if they go bankrupt, which
  23. Hi, My TA told me that the refund would be based on the same terms as the original refund terms from the March 23 cancelation, which stated that 10% of the airfare would be held back and 10% of the cruise would be held back. However, I could claim that on a future cruise credit if rebooked within a year. I could barely believe my ears, so I decided to call PG and I asked for the same sales agent who had spoken to my TA. She told me that ten percent of the entire booking fee would be the cancelation fee, so there's nothing to reclaim as a future cruise credit. When I booked, I
  24. Well, well, well!! I just received a phone call from the luxury cruise specialist at ************ informing me that Paul Gauguin Cruises/Ponant have decided to issue me a refund for our cancelled cruise that was scheduled for July 18th of this year. This good will gesture and turn about will definitely result in me rebooking for 2021 providing travel is possible, etc. I posted this to both of their Instagram accounts, and thanked them for honouring the original refund policy. I understand that 10% of the cruise and 10% of the airfare is being held back which can be used as a future cruise cre
  25. Well, well, well!! I just received a phone call from the luxury cruise specialist at ************ informing me that Paul Gauguin Cruises/Ponant have decided to issue me a refund for our cancelled cruise that was scheduled for July 18th of this year. This good will gesture and turn about will definitely result in me rebooking for 2021 providing travel is possible, etc. I posted this to both of their Instagram accounts, and thanked them for honouring the original refund policy. I understand that 10% of the cruise and 10% of the airfare is being held back which can be used as a future cruise cre
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