ChutChut

3 hours ago, villageidit said:

I tried to cancel as I was unable to convince my wife to cruise 17 nights in an inside cabin. The reps still don't know how to deal with this. Sent another email to Jen Wright. Spending way too much time an an error not of my making.

Again - I think most people knew this was a computer glitch. You went ahead and took a chance but I suspect you knew it was an error. Now you really can't be mad because it turned out to be the case. You took a risk - and you lost. 

On 5/3/2024 at 10:29 PM, Lyndonn said:

 

We had an ocean view room booked and paid all the fees per their terms.  When we received the same letter today, we decided to cancel because we did not want an interior room, plus we were loosing the Princess plus and the OBC.  It felt like a “BAIT AND SWITCH” scam!  I sent off a complaint email to Customer Relations, Jan Swartz, Jon Padgett.  

Sorry but it was too good to be true. Deep down, you must have known it was an error. Getting mad over Princess making an error and correcting it when you must have had a reasonable suspicion it was a glitch is - misguided.

23 hours ago, HikaruTsuki said:

Sometimes, 'too good to be true' can be true. What's life if we don't take chances and hope for these moments? Seriously, we can't talk down to those to who took the leap. For some people this was a blessing and it worked out in a positive way, to give them a life experience they wouldn't otherwise have. It may have been an error for Princess cruises, but for others it was the greatest gift. Life is short--take chances and live it for every second it's worth! 

I don't believe I talked "down" to anyone. Most of the time it's true - if it's too good to be true, it probably is. However, there are exceptions, of course.

11 minutes ago, memoak said:

There is a Starbucks outlet inside my local Safeway. Does that mean the grocery store is responsible for the Starbucks franchise ?

No - because it's clearly delineable from Safeway. Here, there, apparently, wasn't any indication that this was a third party - not Princess. 

I would dispute this immediately. From OP's account, the "consultant" either misrepresented or failed to explain what, exactly, the credit card was going to be used for. The "consultant" should have thoroughly explained  - verbally and in writing - what he was going to do with the credit card and how much the charge should be. I would present all of the facts to the credit card company and see what happens. If that isn't successful, I would get to a person in charge at Princess and explain what this "consultant" did and what he didn't do. Tell Princess you expect that charge to be reversed. 

If it's too goo to be true, it usually is....

There is no right or wrong answer to travel insurance. Everyone should assess their own circumstances and risk tolerance and decide accordingly. However, if you decide not to purchase and then come on Cruise Critic and whine about losing money - I (and others) will have no sympathy.

Yes - it's legit for selected excursions.

On 4/25/2024 at 2:07 PM, Lilfeat said:

I unfortunately left my black backpack on the Carnival Venezia cabin #2400 last November 2023. I was unable to return to my cabin to retrieve it and was told to file a complaint on line. I filed 3 complaints and received the same response. “After a full investigation we are sorry to inform your backpack was not turned in to our Lost and Found Department or to the ship Security or Guest Services Office.”  My case was closed with no luck in sight!
Once the ship has cleared, No one has access to the cabin accept the Cabin Steward. I would like for Carnival to have a conversation with the Cabin Seward in locating my backpack. These cabin stewards should be held to a higher standard. We do not cruise free and are expected to pay gratuities per person in the stateroom. How can this be allowed to happen? I don’t understand. 

You have no idea what happened to it - all you know is you were negligent in leaving it there. Move on. 

1 hour ago, startedwithamouse said:

Plus doesn't have a kids discount. 

 

Our kids get charged the $60 pp per day. 

Hmmm - mine has been charged less both times given no alcohol. Of course, I had to remind my TA to ensure my daughter was charged less. 

On 4/8/2024 at 9:55 AM, windsurferfirst said:

I am traveling in August with my daughter and 2 granddaughters on Sun Princess. One is 18 the other 17 and will still be 17 when traveling. In the past we have bought a soft drinks/ mocktails package for the girls with wifi added on. For this booking we have booked princess plus for 3 of us no problem. I was told the 17 yr old would also have to have the princess plus package even though she cannot obviously have the alcoholic drinks. Surely this isn't right? I would like to get the experience of the people on CC before I sit in a queue for over an hour on the phone to Princess.

 

Thanks for reading.

She'll have the Plus package with the zero alcohol drinks package. She'll be charged a bit less for it. My daughter (14) has had it twice. She gets everything but the booze.

42 minutes ago, iankh said:

 

I am sharing my personal experience of Princess not responding to my concerns. They had four opportunities to do so and they didn't. It's important to realize that this isn't merely a lifestyle choice but a medical need, and not being met could result in hospitalization.  Either by mistake four times, or by intent four times, my concerns were not responded to. 

I absolutely agree Princess should have responded to you in a timely fashion. there's no excuse for that and I would be irritated, too.

Couldn't afford to buy real butter growing up, only used marjoram on bread....

12 hours ago, merryjewelhound said:

We made it safely home last night. My refund has already been posted. I am sorry I will never get to try MSC but could never trust them again. I did purchase MSC cruise insurance and we started a claim the day of the cancellation. I will keep you updated. I don't know what MSC could have done differently. BUT some show of caring (other than the cruise credit as I would need to have my head examined before I would use). I hope others that were stranded are able enjoy the rest of the journey. Plus now I have a dramatic cruise tale. I was telling the flight attendant and he couldn't believe.....

Xinran good luck.

Very smart to purchase the insurance. Hopefully, the policy references reimbursement for this type of bizarre situation. True - you have an incredibly story to share. Glad you made it home safely.

I'm really sorry this happened to you. I would be frustrated too - however, I don't see how MSC is at fault here. Just review your travel insurance policy and determine what, if anything, can be reimbursed. 

1 hour ago, ChutChut said:

Nah - waiving to someone who is being left behind indicates a lack of something....perhaps a heart? 

Meant "wave" not "waive."

On 3/28/2024 at 9:53 AM, MiniChunks said:

 

This is not even a remotely a fair comparison. Nobody is subject to bodily harm, long term health issues or a lifetime of pain because they missed the ship. I would never wish pain, illness or even missing the ship on anyone. All I'm saying is that if you can't make it back to the boat on time, I'll sit on my balcony and waive with a drink in my hand while we pull away and still sleep like a baby at night. 

Nah - waiving to someone who is being left behind indicates a lack of something....perhaps a heart? 

Bring one with you - a small, portable one. 

What a wonderful review and utterly beautiful pics. You certainly have a wonderful eye for photography!

How could any ship have struck it? It was lit up like a Christmas tree. Something very wrong  happened on that ship....

I'd do it now.

NO - you're not crazy. I've done the same thing in the past.

OP - I hope everything turns out okay regardless of what action you take. Being injured while on vacation is never fun.

I've done it with my daughter (26-transatlantic/Russia cruise) and it was great. I wouldn't hesitate.

19 hours ago, Butterbean1000 said:

 On another thread complaining about kids in the hot tubs, one parent responded with "I paid just as much money as anyone, so my kids are just as entitled to the hot tubs as anyone". Oy vey.

Parent was correct but, as you indicate, it's not acceptable for kids or adults to engage in that - or other - disruptive behavior (e.g. drunken, rude behavior, etc.).