ChutChut

Cabin should be cleaned and last pax's stuff shouldn't be there. I think that's a reasonable expectation. Deep cleaned? Don't exactly know what that entails but they're doing lots of cabins in a very short time. As such, I don't think cabins are "deep cleaned" unless someone had an ummmm accident of some sort on the prior cruise. I always bring my own wipes, Clorox spray, etc. It may not do much but I feel better after I've cleaned the door handles, etc. (I do this every day after the room steward has cleaned). 

Never ever flush disposable wipe as they will kill your toilet. I, once, flushed a few Kleenexes and had to call maintenance to "flush" them out, etc.

2 hours ago, masonchar said:

So am I.   Was supposed to get a call back by last night.   Never happened.  Guess I have to get on the phone again today.

 

This is so unacceptable. When someone tells you 48 hours, the response must be within that time frame or a short call, etc. why they're still investigating. Have you emailed customerrelations@princesscruises.com? I've had a couple of issues and they always respond/resolve fairly promptly.

It's always been per person. I just give extra if he/she is especially wonderful.

My daughter and I have done several Thanksgiving cruises. Always lots of kids (no problem at all) and pretty full ships. We've thoroughly enjoyed each one (all went to Caribbean). 

2 hours ago, bEwAbG said:

Flunky is the right term for the first-level person that was assigned to break the news.  Someone with more finesse, and more importantly, knowledge to explain what happened, should have been the one to deal with the situation.  I don't see how it's a pejorative to say someone who is basically given limited information and zero ability to adequately address the situation is anything but a flunky.  It's poor customer service all around, especially when you know more about the company's operations than the person charged with kicking you out of a room.

Nah - that's a pejorative term and really shouldn't be used to describe someone. You should say the person didn't seem to understand, etc. but to label someone as a "flunky" just isn't acceptable anymore. Sorry - it just isn't. 

I have a feeling I'm going to have a very strange dream about that Kraken drink holder thingy tonight!

OP - it appears it was a glitch on the website. As such, it was a mistake. True, it was RCL's mistake but companies don't have to honor a mistake or a glitch. It's good practice if a company does, but RCL doesn't have to. It doesn't appear to be a bait and switch if it, truly, was a glitch or mistake. A bait and switch is an intentional act. I feel for you because I would have been excited for the deal - but in the back of my mind I would have had an inkling it was a mistake. Anyway, I don't see any lawsuit worth your time as you received a full refund. You may have de minimis air change fee damage but suing them for that would cost you much more in time and money than it's worth. If I was RCL, would I have honored it?  - YES, but I'm not so.... Good luck with your MSC cruise and I'm sure you'll love it!

3 minutes ago, avonlady6390 said:

Whay does the roll glider do would someone in their 60's enjoy it or would it be scary.

I'm in my 60s and I would love to try it!!!! Doesn't seem scary at all. 

I would try a different dining room or change your dining time to a slower period. Happy Anniversary!

Thank you again for taking all of us along on your fantastic voyage. Your commentary is so helpful, and your pics are lovely. I realize how much time it takes to post this info, etc. so I think I "speak" for everyone in writing that we're all very appreciative!

On 3/11/2024 at 8:17 PM, bobomonkeyrage said:

I honestly cannot fathom how any parent could leave their children on board and go ashore. Setting aside the safety issues, if you aren't wanting to spend time with them, then why bring them at all?

I did this very thing when on a 26-day Russia/Baltics cruise (Princess) with my five year old. She didn't want to go to the Hermitage, etc. (shocking) and, instead, wanted to spend the day playing, etc. Princess encouraged me to go given I was taking a Princess excursion (only worked with a Princess excursion). They assured me they wouldn't leave without me, and my daughter would be just fine. I had a great day, and my daughter had a great day. In fact, we took two 26-day cruises and several times she chose to stay onboard (although she now regrets (ten years later) not going with me to see all of the Beatles stuff in Liverpool). They always had my cell number, and I always had the Princess contact number. Not once did Princess leave without me, etc. I spend 24/7 with my kid as I'm a single parent but there are times when our interests diverge. Surely, that's not hard to "fathom"....

3 minutes ago, masonchar said:

We booked directly with Princess

I would call your Princess contact (or supervisor, if necessary) then and try to get it back or negotiate a true upgrade. It appears they, in fact, gave you a worse cabin and I would press Princess to rectify. 

1 hour ago, Sox Fan Cruiser said:

A follow up in that thread said that kids will NOT be allowed but I will check. 
 

I’ve added the other questions to the list. We do not go to shows but I can still find out the answers for you. 

Apparently, teenagers 16 and up (suite cabin) will be allowed. I think that's a good policy. 

Great move over offer. Thanks for sharing and have a fantastic trip with your mom.

Call your travel agent ASAP and see if you can get it back or if he/she can negotiate a true upgrade to a balcony, etc.

What a great OBC. How did you score that amount? You don't need a package at all. Just pay as you go if you're not a heavy drinker, etc. 

Utterly frivolous lawsuit.

Thank you so much for the pics and commentary! I appreciate the time it takes to do this.

I love the buffet and have no fear of sucking in another's germs (germs are all over the place so you might as well deal with it). However, I don't mind being served, etc. - as long as the food is good.

Like inside cabins for the darkness at night and the quietness. Balconies bother me because I always can hear other people slamming their balcony door. I like window views, too.

7 hours ago, cr8tiv1 said:

 

This is even more confusing than Reserve Mini-Suite (aka Club Class mini) on previous ships.  The dining room (on non sun class ships) would have a sign outside saying "Reserve" so new passengers just just thought it meant those with "reservations".  

 

Who thinks these things up???  (aka Sheldon Cooper).

 

But then again, when I was moved from my Window Suite (S7) on the Grand to a S7 (S111/I think) on the Sky.....it was too high, way forward, far away from the concierge's lounge, and "looked like a mini-suite layout" with a suite bathroom.  I cancelled my booking.

 

Whoever starts a live, please start a new thread.  I am sure there will tons of questions.  

 

BTW...I was just watching a YouTube video about the Class system on Cunard Queen ships.  Is this where Princess is headed?

 

@CatMom72 Love your descriptions.  Thank you

 

 

Should have taken S111 - great cabin on a great and quiet deck.

On 2/21/2024 at 10:01 AM, cruzsnooze said:

It reminds me of how people take out car insurance when they rent a car when they're already covered by their own insurance. Many credit cards also give travel insurance. 

  I have been cruising every year since the 70's. I'm around 90 cruises now. If I had taken out insurance on every cruise at only $500 per cruise that would be a whopping $45,000. Then of course there's my spouse so that number would double. IF you have Medjet which costs about $400 annually per couple you have transport home to a hospital. My HMO ( Kaiser) would cover the medical services. My only loss would be the cruise fare which is no big deal when I consider that $45,000 I've saved over the years. 

Although Kaiser certainly advertises that it may cover international medical bills (with a ton of restrictions/conditions), it even recommends its member get additional insurance for international travel. Even if Kaiser reimburses you the full medical amount (doubtful), it won't cover your hotel, food, etc. Those expenses could add up quickly. I would NEVER rely on Kaiser for anything - no offense, but I think Kaiser is a horrible company (I had Kaiser for a couple of years so my opinion has some basis). 

First and foremost, I hope your mom recovers fully. It's so hard - and scary - to be in a foreign country, ill, with little to no assistance. You and your mom were so smart to have insurance and, hopefully, it will reimburse you for most - if not all - of the expenses. I really get that your issue is communication - I'll just say it - caring and compassion. That's what I would want in this situation. As you acknowledge, this wasn't RCI's fault at all. However, a little care and compassion to a customer who is very ill goes a long way. It appears that didn't happen in your mom's situation. Your mom is so lucky she had you with her and, again, I hope she makes a full recovery.

A junior suite is actually a mini-suite, right? It's a glorified balcony with a third (and possibly 4th) bed. It's a little bigger - that's all. I'd go for the actual suite.