Quick question for repeat Holland America Cruisers, especially post-Covid:
We purchased the Have It All (HIA) package recently and are trying to apply HAI credits to existing dining and excursion reservations. When we call Holland’s customer service, they say they can’t change the form of payment from credit card to Have It All credits on the phone without cancelling the reservations first. That would effectively lose our reservations and would put us on wait lists for the same events in some cases. The customer service agent on the phone says that we can, however, make this change from credit card to credits without losing our position once on board.
Does anyone here have experience with this and what can we expect?
Thanks!