Skjhoward

Thank you for all of the responses!

Noone expected anything. They were prepared to pay and did so without questioning.

It was Sky not Sun

Correction it was Sky Princess

Sorry it was Sky

They were required to pay cash or credit card.

My sister sailed on Sun Princess last week. She spent a night in the ships medical bay on morphine. The next day, the Princess representative sent her to a local hospital in the Dominican Republic. She had to undergo emergency surgery to remove obstructive kidney stones. She had purchased travel insurance through Princess. I was surprised that the hospital required her to pay a $12,000 deposit. Is the "norm?" When I sail, I always purchase my policy through independent companies rather than buying the cruiselines' insurance. Would this have made a difference?

Thank you.

Thank you for sharing.

I want to send a big thank you to everyone who responded so quickly. I just spoke with another Guest Services Representative who has assured me that the initial date that I contacted NCL via chat (which was on July 3, 2023) is the date that NCL opened the refund request. She confirmed the case number, reservation number, latitude number, and sailing date with me, and stated no other information was required at this point in time. She further stated that the request is under review and in process, and instructed me to check my emails and even my spam folders in case NCL needed further information. Finally, the Guest Services Representative instructed me to contact NCL again if I had not received a response by August 3, 2023. One final question for those of you with past experience in receiving refunds from NCL. Does NCL normally take the full 30 days to respond and/or to refund the funds? Thank you again everyone!

We're about to get our attorney involved.

They told us we couldn't cancel onboard. Trying to cancel shoreline. Started with an NCL chat. Given a specific case number and advised not to follow up for 72 hrs. Second chat to follow up told to call Guest Services. Told no phone number or address to contact CN Department. Asked for a supervisor who then tells us all cancelation requests must be submitted via email. Did that but received an email saying CN department can't access case numbers and needed more info including NCL latitude numbers. Sent that immediately. Now 72 hours later not heard back from NCL so recent all information again. BTW sent a certified letter priority mail last week to NCL hq with verification of our cancelation request. We are coming up today on day 29. Don't know how to get a response or how to get our money back. Any suggestions appreciated.

We are having quite a bit of difficulty getting NCL to refund the Cruise Next Certificates we purchased onboard our Transatlantic sailing on NCL Getaway on June 3rd. We purchased then on June 14th and requested a cancelation the next day while on our second NCL Cruise on Getaway leaving June 15th. Has anyone else had this problem?