ravenclan

Thank you 🙂

also can someone please let me know who the email comes from? Is it Royal, or Plusgrade?

We all have the same last name, and booked direct with Royal. I'm sure it has something to do with not receiving marketing emails, but other than opting in for them (I have opted out and back in again as well) I'm not sure what else to do. I will keep trying on the royal up page, but maybe we just aren't eligible?

Wondering if anyone can please help? We are sailing on Quantum on April 12th (transpacific Brisbane to Hawaii), and some people on our cruise have already started receiving Royal Up emails. I haven't received one yet but there seems to be a bit of a glitch in that I am not receiving ANY marketing emails from Royal. I have double checked and I have opted in for them. My husband is receiving marketing/promo emails so I know they are sending them out, I'm just not receiving them. As the main contact on our booking I would be the one to receive any Royal Up offer is that correct? I have gone to the Royal Up page and put info in, but I get the 30 day message. (I have cleared my history/cache, put my name in upper case and lower case, tried different browser/devices)