ScenicLoginforLarry

Scenic's front office customer service is surely an "F". And it doesn't seem to get any better. Slow response times answering the phone (45 minutes to 2 hours), uncertain and sometimes conflicting answers from their agents, inability to give specific answers, and unable to resolve customer issues. Their accounting department must be an "F MINUS MINUS". They are unable to accounting for the funds I've paid, made a huge credit card charge error, and are telling me that it will take 6 months to get another huge credit for a pre-trip that they cancelled. We cruise a lot, and the arrangements for this cruise has been unlike no other. Certainly top management is aware of what's going on, but this hasn't changed now in months!!!! Frustrated with their lack of customer service.

Let's hope the onboard experience is a 6-star rated experience. The front office and financial handling of their cruises is BELOW any kind of scale. It's ridiculous that they don't answer the phone in a timely manner and can't give an accounting of the funds paid. As for the transfers, we booked through Scenic, but they refused to provide the transfer since we arrive in the departure city a day ahead, but we HAD to arrive the day before to catch their charter flight to the ship. Scenic is a MESS. We're going back to Regent, Viking, and Oceania. Never again Scenic.