So something similar is happening with my Oct cruise but opposite emails and amenity statement issue. I sent form and brokerage statement in on June 27th got the auto reply that it has been received and is being processed on the same day. On July 6, I received an email that said:
"Thank you for contacting Norwegian Cruise Line. Your shareholder benefit onboard credit has been added to your reservation.If you have any further questions, please feel free to contact us again.
I also received a separate email with the Amenity Confirmation that on the last page shows:
Status: Grand Total 100.00 PENDING PAYMENT Balance Due 100.00
Items purchased are not confirmed until payment has been received.
I emailed the shareholder group again explaining that I received an email that the credit has been added to my reservation but the Amenity Confirmation states I have a balance due. I received an response email back the same day that said:
Thank you for contacting Norwegian Cruise Line. Your shareholder benefit onboard credit has been added to your reservation as an amenity. It is processing, once complete the balance will reflect $0.
My reservation shows (and has shown since the first email) that I have a $100 purchased OBC under purchased items but it does not show the $100 on the summary page Reservation at a Glance under onboard spending. I booked through a TA so cannot see if I actually have a balance for the $100 (I'm after final payment so I shouldn't have a balance due) but its odd that it appears that I have purchased a $100 credit but can't see if they've zeroed out the balance. I am curious for those who have done this before if it only shows up as a purchased item or if it also shows up under Onboard Spending Money section ( example below) The $200 reflected is from my TA, I should have a total of $300 with the shareholder OBC, unless its not supposed to be reflected there.