I emailed the CEO email address shared on here about Ocean View Cafe and room service changes for my 3 upcoming cruises. I got an email back the same day asking if they could call me, which they did today. As a good will gesture I received $100 additional OBC for each cruise.
They did say that the feedback was being monitored and the approach would be reviewed at the 6 and 12 month point (so seems unlikely anything will change in the near term)