Hi Tashaaa & CDN. Thx for the responses.
We tried to answer a few of your questions below:
Yes we went kayaking. We were lucky to get chosen in the lottery for a spot on a kayak. They had 5 kayaking groups that went out over 3 days. We were on the last one.
The ship's cabins were mostly full (350 passengers) - however it didn't feel that way as many passengers were traveling solo so we didn't hit full capacity of ~500.
We booked our escape flight back to BA on our own. Hurtigruten was not offering to change flights due to the sheer # of folks impacted.
The 10% discount is based on what we paid for the cruise (excl. flight/excursions/etc.). Here's the detail from their offer letter:
Option 1) Receive a Future Cruise Voucher
You have the choice to receive a Future Cruise Voucher towards a new expedition. The voucher is valued at 30% of your current sailing price (excluding international flights, pre/post programmes and arrival/departure packages).
To redeem the voucher, the new booking must be made for sailings that depart before 31 December 2025. If the booking is made whilst onboard or before the end of 2023, you may combine your Future Cruise Voucher with the standard onboard discount (which we will continue to honour) and any applicable loyalty offers and benefits. The Future Cruise Voucher may not be combined with other discounts or offers.
Hurtigruten Expeditions’ general terms and conditions will apply to your booking. The voucher cannot be exchanged for cash. To register for your Future Cruise Voucher, please contact us using the phone number or email address found below.
Option 2) Request a Partial Refund
You can receive a partial refund worth 10% of your paid sailing price (excluding international flights, pre/post programmes and arrival/departure packages).
We're not sure which option we will end up picking - and we hope the info helps others.
Though we do not know if there was any liability on their part for the injury, we do appreciate they reached out with an offer. We also hope the injured passenger has a speedy recovery.