Has anyone else had to deal with this? We got a "free" cruise from the casino. We booked and now this is the 3rd time it's been cancelled for "non-payment" even though the only balance left is the Casino's part. Everytime I've called they make some excuse, reactivate the cruise and tell us they set a flag so it won't happen again. Welp, it just happened again. This being a Saturday, my fear this time is that our cabin will be booked before the Casino office opens on Monday. We paid extra to upgrade the room. Not to mention the hours we've spent just waiting on the phone.
Anyone else have this problem? Is there a secret to getting them to code the cruise correctly?