I had insurance with Celebrity CruiseCare. In March 2023, I had to cancel my cruise a few days before it was to start. I submitted all paperwork 7 weeks ago and still no response. I have contacted both AON, who manages CruiseCare, and Celebrity. Neither can help at all. It is a waiting game. In The future, I plan to use other instance carriers and are in the process of researching many of them.