theotherKennyB

I just looked at my July 22 cruise to Norway and the bowtie is there next to the date when you are looking at the view of all 7 days.

2 1/2 Questions: 1.What time Silver Note opens for dinner? 2. What time does the music start? Does it start when dinner starts or later?

Has anybody done excursions with a private company and not with SS? We are going to Norway in July and I have read a bunch of stuff about using other companies to do excursions. Has anybody done that and with what companies. Thank you!

Thanks, but I still can't get into the website, it keeps saying that my password and email are wrong, so there's that.

I can see the excursions but there are no prices. Where do you see prices?

I just tried to sign on to my account and it didn't recognize either my password or my email. They must be working on it...hopefully!

I still haven't heard back form my consultant. I am beyond frustrated with these people at SS. This is like dealing with a third rate Carnival cruise, I imagine, as this SS cruise was to be our first ever cruise. I am going to cancel it and go with Seabourn and Explora Journey. Nobody, and by that I mean my "consultant" Jose, ever called me back or responded to my 3 emails over 3 week. Is this really how they run their business. I am frankly astounded.

Thanks @drron29 I just looked at your post and it was very helpful. We have never cruised before and so a copy of a daily chronicle with just what happens on a ship throughout the day would be lovely. Also, we are thinking of taking a second cruise the day after we get off this boat with the new Explora Journey, which look fascinating. Anybody have any thoughts? Thank you all so much!

Thank you @dawntrdr for you thoughtful and helpful response. I am surprised. The booking online was a breeze and they sent me the contract and it was all very smooth. I paid my deposit with the booking, but I haven't been able to pay the big payment yet because this guy want call or email me back.

Thanks, I will look into that.

I didn't know to do that and I booked on my own on their website and now I am stuck I guess! Thanks.

I booked a cruise , our first cruise ever, on the Dawn for July 22 to Norway. I called my "cruise consultant" and asked him some basic questions about the ship and he really didn't know anything at all. I was really surprised. You would never accept this level of service from a nice hotel or restaurant. He didn't now if embarkation was first come first serve or timed, he didn't know anything about the Silver Note and whether or not it was only open for dinner guest or if you could just show up and listen to music after having dinner somewhere else. I asked him to email me copies of the menus and a daily chronicle so I could get a sense of what happens daily on a ship and he said he would, that was over a week ago. I have since sent him a second email with the same request and have not heard back from him. I called the reservation number and asked the person who answered about it and he said he would instruct my "consultant" to call me -- that was one week ago and nothing. I also wanted to pay in full for my cruise now and said that in my email of last week and this week and have heard nothing. How do you pay for your cruise if the cruise line won't call you back???