Travel-and-See

I had a similar situation... the servers have no clue what is or isn't available they just scroll through the app to see it. So saying something like "and I'd like beets" will result in the server staring at the screen for 30-60 seconds looking for beets. There also isn't any signage indicating if you can or cannot order directly from the counters. I think part of the issue is that Virgin still doesn't know the best way to handle the food hall and what works for 1/2 full sailings doesn't work when the boat fills up.

I've sailed twice on Virgin and on my last Voyage there was a day that my room did not get cleaned or attended to. It wasn't the end of the world but this certainly hasn't happened to me on any other lines. Service in the Galley and the Dockhouse has been VERY inconsistent for me on both cruises. Sometimes I'm greeted right away, sometimes it's a reasonable amount of time, and still other times it's an unreasonable amount of time and I watch as other guests are served before me, even though they arrived much later than me (and yes I raised the flag). So I can totally understand the OP's frustration. There are some wonderful things that Virgin does differently, but also some frustrating things as well.

The singer and band were quite good. The MC was VERY mediocre and was just talking through his lines. The specialty acts were VERY good. At my performance, they had 2 aerialists, a contortionist, a bow and arrow act, and a roller skating acrobatic duo. The food was fine but was more like typical hotel convention center food. Also they will seat you with fellow passengers. Honestly, I wish I could have enjoyed this show in the main theatre without the meal.