Well, No surprises there then
Didn't receive the promised email from Excursions team as stated on Thursday
Nor the promised follow up call on Monday to check that email had arrived
On, todays call . I explain it all again , get "Ok Sir, this time I'm going to put your thru direct to Excursions team" -- holding muzac
"Hello, I'm X from the Reservations team....." , " Oh No I don't have any visibility of excursions" - I'll have to email them and get back to you
Its a comedy of errors, they are totally incompetent, and there is no accountability since you can never get back to the same person, so they continue to fob you off each time