NG11

Apologies. It's hard to decifer that in text form.

I'm on the Majestic June 3rd-10th leaving Whittier and arriving in Vancouver. I assume this may be the 2nd half of your 14 night trip? But yes. If so, it is sold as a 7 night southbound cruise in this case!

Thanks for clearing that up. Really appreciate everyone's help. Thanks!

Hi PacGoNow Yes I selected 1 device & buy plan. Even deleted and re-registered the credit card to ensure it was correct to no avail. The message only occurs when the transaction is being processed. The Princess call center has tried to buy it on my behalf with no success (on 2 occasions) ssaying it was an IT issue I sent an email to the 1st address and have subsequently sent 1 to the A360ad7 address aswell. Thanks for that. Main thing is the price is the same if buying on board which is fine. I was just confused as the Princess Rep tole me I'd have to pay a higher price if not pre-purchased even though the fault was with the app. Thanks very much for your help

Hi everyone, thanks for the responses. Hopefully some of you guys who have the same issue have it resolved. Still having the same issues as before. Have tried pre-purchasing WIFI via the app numerous times over the past 4-5 weeks, but still no luck. The email address (thank you PacGoNow) above was responded with a 'generic response'. I rang Princess again just to see if it's changed, but still the same error message. The thing I'd like to re-confirm though, is if the price when buying WIFI when you board (single device) is the same as the pre-cruise price of $15 USD a day? I'm only asking because when I called Princess, the person who took my call informed me that if I am unable to pre-purchase WIFI before the cruise, that i will have to buy it on the ship when I board (which is fine), but will be charged at a higher price (not fine) because it was not purchased pre-cruise even though it was an issue with the app. Sorry for bleating on about this. Thanks in advance

Thanks for clearing that up, good knowing it's the same price, that was my biggest concern. No OBC so wanted to pay straight with my credit card but see how it unfolds

Hi guys Thanks for the replies, and at least its somethibg to know it's not an isolated issue. Like you guys I prefer to buy before in case the price on board increases. I rang them, like 'Mr Blue Sky' the princess operator couldn't even purchase on my behalf sighting IT issues. They put a job through for IT to fix so will give it a few days and see. Thanks again for the update with the email! If anyone is on the Majestic 3rd June cruise, see you in the queue at the wofi desk 😉

Hey guys, thanks for the tips (esp regarding blocking out the booking number) I've been trying for 2 weeks now and no luck so I doubt waiting a day or 2 will fix it. I was wondering if anyone else is experiencing the same thing, Cheers for the email lead, I'll follow it up if there is no change in a week. NG11

Hi everyone I tried to find a recent thread that would help but couldn't. Anyway, has anyone tried to purchase wifi via the app recently and does it work? I've had no luck after trying numerous times over the past few weeks. It comes up with a failure/error message. I reinstalled the app (no luck) and called the call centre who couldn't seem to fix it. Any suggestions? Am I the only one? Thanks in advance (Sailing is the start of June)