I’ve seen multiple references on this board to the lack of skills on the part of RCI’s IT team, so I’m hoping someone else has experience with my situation and can advise me.
We are booked on the Harmony in November – my husband and I, our daughter and her boyfriend. 2 bookings, separate cabins. We want to do the Chef’s Table together, so once I had our booking numbers, I got on the Royal app and linked the reservations, booked the Chef’s table, and didn’t think more about it.
A few weeks later, we had decided that the men will take the All-Access tour (both ex-Navy and they want to see the Bridge and engineering spaces), and that we all want to take an excursion in Costa Maya. My daughter and I got those booked. And here’s where things get strange.
In the app and on the website, when I log in, it displays my daughter’s booking number as my upcoming cruise, and my booking number as the linked reservation. Details for both reservations are accurate – her booking shows her name and her boyfriend’s; mine shows mine and my husband’s and the room numbers are correct. Further, on the app, I can see the following on the calendar:
· The All-Access tour for both men
· My daughter’s reservation for the shore excursion (listing her and her boyfriend’s names)
· Chef’s table for all of us
On the website, I can see:
· My reservation for the shore excursion (listing my and my husband’s names)
· Chef’s table for all of us
Note that the All-Access tour is not showing at all.
I’ve printed my emailed receipts for all of my bookings and plan to bring them on the cruise. So here’s my question – should I anticipate that our activity and excursions are going to be messed up onboard? Should I call customer service to see if they can sort it out? Or should I just chalk the weirdness up to the RCI IT team’s mad skills and leave it be?
Thanks!
