Just did custom air for our Alaska cruise and I'm confused by how the charges showed up on the guest statement. As we all know, the fee is $175/pp if you accept the offer with the $75 non-refundable upfront fee applied to the charge. So, for 2 people, the statement should show 175/pp charge for a total of $350, right? And the payments would show $75 (upfront) + $275 (on acceptance).
Well, on my guest statement the custom air fee is shown as $137.50/pp for a total of $275. When you take the gross - payments to get the balance due, since the $75 payment is not tied to a charge, it's reducing my cruise fare by $75. My TA says the balance is gross - payments so she thinks I'm nuts. (might be. 🙂
Can someone check a statement with custom air and share how the fee is shown?
Thanks!