We prepaid a shorex. several months before the cruise but the excursion was cancelled by Seabourn two days before the proposed tour departure date. Following the cancellation a credit appeared on our account and the destination services representative on the ship advised that it would be refunded automatically to the CC used for the original payment as long as our onboard account remained in credit. Our final account showed the credit but it has still not been refunded. Our TA advises that a claim has to be made to shoreside guest services and that we should expect that their response could take up to another 28 DAYS, We consider this unreasonable as the cancellation was made through no fault of ours and we think that a refund should have been made straight away. Has anyone else experienced such a delay?
