Wicko1669

Following the most recent posts to this topic, it took me several mails and chasing to get some additional compensation - benefits from our last Christmas cruise that was cancelled by Ambassador. I again have opted to be fully refunded and will push for some compensation for the yet again total disruption to our Christmas plans, and like many we wanted our holiday and were looking forward to spending some quality time relaxing in the Caribbean. Disappointed doesn't even start to describe our secund successive Christmas plans ruined by Ambassador.

Hi to inside cabin and Pasty feet, As this is my secund Christmas cruise cancellation I am asking Ambassador that I have a full refund for my Christmas Caribbean Cruise, on board credits owed and a 25% discount of any future cruise with them until 31st March 25. Ambassador may well claim that this not acceptable or not on offer at the moment, I would argue that the only real difference between Option 5 and Option 6 is the retention of my money over the period until the next booking up to March 31st 2025, and I would rather that is was in my bank. "Option Five: Transfer to any other Ambassador cruise Transfer your booking to any other cruise departing up to 31st March 2025 and receive an additional 25% on top of your fare paid. e.g. £2,000 paid means £2,500 credit against another cruise. "Option Six: Cancellation with Full Refund If none of the attractive transfer options are suitable for you, you are welcome to cancel your cruise reservation and receive a full refund of the cruise ticket monies paid, including port parking, the Victoria coach service and pre-paid drink packages if applicable. " I am waiting a reply as they rejected an earlier request to transfer to the Cuba and West Indies Jan 25 with an additional 25% discount off another cruise up to March 25. You may well ask why bother with Ambassador, a previous Cruise in March this year to Iceland was a good experience, staff were excellent, food very good as was the entertainment. In general the ship - force 9 gale and 8 meter waves aside the holiday was enjoyable.

Hi Glynn, Last year we took the option of a full refund from our 2021 Christmas cruise cancellation and gaining some on board credit as we had also booked an "Iceland Norther Lights" trip in March that went well with no complaints.We booked the "Christmas and New Year in the West indies" in September as it looked good value and perhaps naively thought that chances of a secund cancellation was remote and this was a different ship. How wrong could I be. Now waiting for a refund as I'm not letting Ambassador hold my money until 2025 for the possibility of another cancelled cruise.

Helloo to you all, I'd like to share my Ambassador moments with you all. So, a big thank you to Ambassador Cruise Line for ruining my Christmas Plans for the second successive year, cancelling our Christmas Cruise last year was bad enough ...but again this year is beyond words..."you just couldn't make it up". To add insult to injury my mails to the Chief Executive and Head of Guest Services didn't even a get a cursory acknowledgement. So we will again start our Festive meal shopping trying hard not to dwell on this debacle, perhaps the old adage of "one bitten, twice shy springs to mind" that will cloud our judgment on the offers to sail with Ambassador again. Whilst I appreciate that other traveller's will have had their plans dashed this Christmas by Ambassador I suspect we will the only people to have had this esteemed accolade of being cancelled TWICE.