PrincessAMC

Thank you and good luck. Keep trying 😁

Hi Liverbird, I called them every day pretty much and I kept getting told the same thing... if there are changes I will be notified... even to the point of them saying they will resend all correspondence to myself (which never came!). Towards the end of last week I got through to somebody who seemed to understand what my problem was, and she eventually sent me the official updated itinerary. Have you tried logging out of cruise control and see if it updates? Failing that, keep calling them until you get through to somebody decent! I really don't have much good to say about Tui, from my experience the last 12 months,

Thanks donnygirl, I’ve bought kwells and the sea band things 😀 Liverbird, that’s what has happened to me too. I have cancelled my spa treatment and rebooked for the new sea day as there was only 2 slots left! Hope it all gets sorted for you. Made me laugh when I called them as my fueteventura excursion is now on a day when I’m at la Gomera and they didn’t seem to understand why this would be problematic 😂 Guess they’ll sort that so I’m not too worried, but my spa treatment was important as it’s a birthday gift from my work.

Thank you dronnygirl, I am getting nervous about everything including getting unwell before I go, missing my flight, getting sea sick ha ha I’m sure I’ll be hooked too. Guess I will await the official email from Marella. Think it is more the lack of helpfulness from the call centre, when I could clearly see that it has been changed 😀

Hi all First time cruiser and poster here. I’ve logged onto my cruise control and I believe the itinerary for my cruise departing Tenerife on 16th February has been changed around and I haven’t been notified. I called Marella and they said if it has then I will be notified. I was wondering if anybody has had any experience of this, or are on the same cruise, and have been notified. I ask as I have spa treatments and excursions booked. No major deal as I’m sure it’ll sort itself out eventually but I would like to get my ducks in a row. Especially as I’m a little nervous as I’ve spent a lot of money as I’ve booked a suite (my 40th birthday when in Morocco allegedly) and want everything to go well. Thanks in advance