CruiseProfessorCanada

Our sixth sailing on Celebrity—including Galapagos—and continue to love the glamour and creativity of the brand. We are sailing in the retreat, and the retreat concierges have been exceptional. Bumps with no service in our cabin and hallways littered w room service trays, but after receiving feedback on this happy to report no more gross room service trays for you to drag your gown through on the way back to your room and cabins beautifully and timely made up. The performers are fantastic, the usual Celebrity calibre of talent and ambition. The plants are gorgeous and well tended, making this shop stunning to sail on. The art continues to dazzle. The only negative is the spa manager, Adi from Montenegro. After asking for feedback as to why we were cancelling our next treatments, we provided it (the $400 USD treatment not of the quality as the same service on apex and edge so didn’t want to do it again). He LOST it, yelling at us and saying we didn’t know what a good massage was and he does. He was very angry, defensive and immature—we didn’t want any compensation, we were just answering his question, but likely bc he is NEVER in the spa and a weak manager, he could not handle feedback. A “mantrum” by a supposed professional was not expected, and the man this was escalated to was equally defensive and dismissive. I feel for the employees in the spa, who shared they are victim to his anger and complacency often but fear complaining. Which I understand bc as guests we escalated the issue and were met with a defensive man protecting his bro. It doesn’t take a management expert to see why the spa employees are not disclosing their experiences to Adi’s boss… the old boys club is alive and well on Celebrity. Very disappointed that celebrity continues to hire men without aesthetic or spa experience to manage spas that are staffed 99% by women. This is not in line w the brand values, and I wish celebrity would stop contracting their spa services out so they could manage the spa with the same finesse and professionalism with which they manage the rest of the ship. The service in Blu, Eden, and rooftop has been perfect. The staff is lovely and warm, and the sommeliers knowledgeable and helpful. I can’t say enough about the incredible staff everywhere on Beyond except spa management and public relations. Interesting to see such a lack of leadership at this level. People do quibble over pool loungers on the retreat deck, and there were a few louder conflicts likely fueled by heat and tequila. The staff does their very best to manage chair hogs though—they were very vigilant! We love Celebrity, but today have booked another line for our Croatia cruise; hopefully Celebrity will reconcile their purpose and values with the spa contract so the ship is seamless instead of a luxe and safe experience everywhere but the spa. That said, the other services we have were great and the stylists very talented—this is a management not service issue.