We missed our cruise because of this shuttle company.
We are international customers and carefully followed this company's instructions for connecting with the shuttle bus from the Houston Airport to Galveston. The shuttle bus failed to pick us from the area where they told us to wait. This resulted in us missing our cruise.
After a very slow response, the company has blamed us for not having cellphone service (despite their instructions not indicating this was a requirement). Their shuttle bus was apparently waiting at a different area of the airport and eventually raced past us, as we waited at the location indicated on our paperwork (which was also confirmed by other shuttle bus drivers to be the correct location).
We eventually met another Galveston Limo driver who assured us an on time arrival, and who was very friendly and confident. However, we arrived late. That meant we were not permitted to board the ship, and missed our week-long cruise.
The company did eventually reimburse us for our shuttle ticket but continued to blame the cause of a missed cruise on our lack of cell phones. The one positive experience with this company was that it was simple to book their service online. But, if you are an international customer, I would highly recommend booking another way that does not rely on cellphones.
