Wife and I did our first MSC cruise out of Civitivechia in November 2023, I had read all the negative reviews before we went. We were so pheasants surprised at how good the cruise was. Service was excellent, food was very good, customer service rivaled any other cruise line. Especially when you factor in the price, they can’t be beat. We are avid Princess cruisers but MSC is our next favorite line. I firmly believe that the customer service aspect is highly dependent on your attitude to begin with.
