SBCruiser1

Parents never had a reservation booked under their names. As from the moment they started using the App it didnt work for them. So they reached out to customer service, and had the travel agent reach out as well. All customer service said was "Sorry, we cant help with dining reservations, you have to use the app". I had mine booked, and i canceled my reservations before trying to replace it with one that had the combination of us. It showed plenty of available times, and the available times updated when I changed it from a 2 top to a 4 top. But it just error coded every time i tried to book. If they dont have availability they should state they dont have availability. If they know their app is malfunctioning, which they even admitted to and said "oh sorry, the iphone app is glitching, here use the web browser" which didnt work as well. Then they should have the CS representatives own up to that and fix it, instead of just pushing people towards a system that is inherently broken. All of these reservations were trying to be made back in early February, and it has been broken, and had the same run around with CS since.

Cruise starts on the 22nd of May to Alaska. Everyting seemed to be going somewhat smoothly in the App, and then it just totally seemed to take a nose dive. And unfortunatly all customer support could do was pretty much say "Sorry, nothing we can do to help". And its frustrating that there is no email address that you can contact to maintain any kind of history about conversations with them. It just all either live chat, or over the phone. Maybe it is that theyre messing with the App for everything after September and its breaking the current system.

Yeah, I think that is just what i am going to have to do. It is just frustrating as that was supposed to be the whole point of the app and booking, so that everything was good to go and you could relax on your cruise instead of having to try and fix issues. Just seems like Princess has really dropped the ball recently when it comes to the "new" services. You tell them its broken, and they just point you back to the thing you told them was broken.

Yes, i have them in my cruise companions. So i see them in the list to add it. I was able to for the first 3 days delete my existing reservations (just my guest and I) and rebook with my parents. But then suddenly on the 4th day it started throwing up the error codes and exceptions. And now i cant book anything else at all. Solo, with my guest, with them, anything. thankfully i didnt delete all of the prior reservations or i would haven anything for the last 4 days of the cruise.

Honestly ive experienced nothing but issues with the new Medallion app and the dining reservation booking for princess for my upcoming cruise. I have a booking for myself and my guest, and my parents have a booking for themselves. Every time i try and book our dining reservation together, it gives an error on the app. I had dining reservations booked just for myself and my guest, and when I removed them to try and add my parents it crashed as well. Then trying to re-add the exact reservation i just canceled, it gave the same error again. You contact customer service, and they basically say sorry we cant help you, you have to use the app. The same response was given to our travel agent. Is anyone else having the same issues? Has anyone found a way to talk to someone at Princess who can actually help? Instead of just replying with scripted answers?