We were onboard the Infinity this spring and had booked stateroom 9097 in Aqua Class.
I have enclosed some pictures of that room that was in a very bad condition.
Dirty, stained carpet and sofa, dirty glasses, no decoration at all, Switches covered with stick residue….. the first answer to the complains was only…. sorry, we are sailing on full capacity.
It took us 48 hours to find a solution, actually things only improved after directly reaching out to the Hotel director, as communication between involved staff at the customer service desk was almost non existent.
It has been only due to the efforts of the Hotel Director, that we finally could enjoy the cruise and leave the ship forward looking to our next cruise in August.
It is just a guess, but concerning the horrible condition of the stateroom 9097 we had the impression that this room was actually in the process of being renovated and should never have been offered to passengers, due to the sold out cabins it then was offered to us.