You are correct in what you say, we did a cruise on the then biggest cruise ship of its day with RCI it was the only cruise where I went and made an official complaint the the hotel manager about their chaotic meal time queuing system, I have never complained previously on any cruise, the catering manager gave me a written pass to avoid any queue at any restaurant, but I told him that was not the point, the point was to improve the issue not ignore it. But I didn't write a critic as overall we had a good cruise. But MSC website is so poor for users I don't understand why?