I posted something similar in another thread but now have another question. So, we have the new Princess Premier that was upgraded from the old Princess Premier, which was upgraded from Plus.
When we updated to the new Premier things were not done correctly. Instead of charging us $140 they credited $140 and not all line items showed up on our Travel Summary. So I inquired again. This person "fixed" it by simply removing the original Plus and adding the new things from Premier that were missing. By doing so we now have a $700 credit because they removed Plus.
Well, now the Travel Summary no longer notes the Crew Appreciation or the original purchases. Such as -- Wifi mentions 4 device upgrade, but the original wifi isn't listed, same with the drink package, etc.
The app indicates I have to pay for wifi (I'm assuming because the "upgrade" is there but not the original purchase from Plus. The website also now says I can pay pre-paid gratuities (before it just said included with package). But, an item like unlimited specialty dining, which is unique to premier, works properly (as in I can book specialty dining at no cost).
I cannot get anybody from Princess to see that there may be an issue and they all say "you have Premier, all that stuff is included". So my question is, how messy is this going to get if we get on the ship and the Travel Summary doesn't show everything that we really should have on Premier? Is this something Guest Services can fix? If not what should I do at this point? If we hadn't already paid the balance I might just cancel and book Holland for the same day. Princess is making it frustrating for a first time Cruiser.
ETA: Our booking summary (the one they send w/o the Travel Summary stuff) indicates we have Premier.