WillCruiseForMoney

2 stand out for me.

Honeymoon Cruise on the Sitmar Fairsky before she was bought by Princess.  10 days in the Caribbean.  We knew nothing about cruising, just seemed like it would be a very exotic honeymoon, it was. Food, service, ports, and everything else was spectacular.  

30th anniversary cruise on Pride of America around the Hawaiian islands in an owners suite with a hot tub on our balcony.  We just had the greatest time and a butler that was there for anything we could ever need.

If they left the points on accounts, what about all of those that had cancelled cruises cancelled but did not have the extra points show on their account.  Should they all be complaining that they did not get them?  

On 6/3/2020 at 2:16 PM, WillCruiseForMoney said:

March 29th Grand Princess Cruise

Cancelled by princess on March 12

Submitted option 2 on March 13

Received confirmation on March 14

Received 25% FCC in April

Still waiting for refund of cruise and prepaid OBC, over $7,000 (suite)

Update:

Received full refund to AMEX credit card on Saturday. Including prepaid OBC.

March 29th Grand Princess Cruise

Cancelled by princess on March 12

Submitted option 2 on March 13

Received confirmation on March 14

Received 25% FCC in April

Still waiting for refund of cruise and prepaid OBC, over $7,000 (suite)

1 hour ago, erni said:

Received our refund back to our credit card today. Chose option #2.  Was to be on the Grand 3/29.  Not disputed just waited it out.    Never any notification from anyone just kept checking credit card account everyday.

That is great news - I had same cruise booked and chose option 2.  Planned on filing my credit card dispute this week, now hoping I will not need to.

32 minutes ago, dan4182 said:

 

 

I spent about 15 minutes on the phone with a Princess rep yesterday AM.

Two things from our little chat:

They are processing CC refunds based on the scheduled date of sailing. They are issuing refunds for May sailings currently and the refunds are being “hand done” on a case by case basis so everything is going really slowly.

It was a HUGE mistake on their part to ever have mentioned 60 day refunds and Princess’s public image is going to suffer some serious long term damage over this whole SNAFU.

A few random, out of order refunds may have been issued but month by month, sailing date by sailing date is the norm.


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I had a March 29th cruise, that was cancelled by Princess on March 12.  I filled out their paperwork selecting option 2 and received confirmation from Princesson March 13th.  I did receive the FCC portion, but no refund of my cruise fare or the refundable OBC that I purchased. Many others report similar situations, so I don't think that they are now working on the May refunds.  Soon I will ask my CC company to reverse all charges.

"How long is reasonable to wait for deposit return"

We were booked on the Sun, departing 10/18/20 Panama Canal, which was canceled by NCL on 4/13.

Within 3 days my Cruise Next certificates were back in my account

On 4/25 my deposit was credited back to my credit card

All done without filing any paperwork or special request

In contrast, we were scheduled to be on the Grand Princess on 3/29, which was cancelled by Princess on 3/12.

Princess gave option for full refund and some extra future cruise credit, or no refund and a much larger future cruise credit.

On 3/13 we filed their form for the the full refund option 

On 4/22 the future cruise credits were posted to our accounts

No word on the cruise refund or the $500 of prepaid on board credit we had purchased - hoping they refund by the 90 day mark

So for those that think other cruise lines are treating this any different than NCL, perhaps not.

kayelbee - I have the same experience.  Had prepaid OBC, cancelled (around March 1st) to get my money back, since it was obvious that Princess would soon cancel the cruise.  I am still waiting for the OBC refund, along with the cruise fair, and FCC (chose option 2).

Duplicate - merged thread

https://www.princess.com/news/notices_and_advisories/notices/global-ship-operations-pause.html

DublinFC - The Hawaii beverage package does include alcoholic drinks. 

The language is a little vague due to Hawaii alcohol restrictions/laws.

1 hour ago, trummy said:

Say the only purchase we made was $500 future cruise cert. We would be given $250 OBC. Would this OBC offset the $500 purchase and make our onboard bill be only $250?

Yes that is exactly what you would see

M6 to an MA is a significant downgrade. Categories M followed by a number (with the bigger numbers being better) are considered higher categories than M followed by a letter.  

POA (3x)

Sky

Pearl (2x)

Star

Southward

Have both the Sun and Jade booked for future cruises

Maltings Beer and Whiskey Bar - Deck 6 Mid-ship.  You can get some great Whiskey's (with an up charge) not available at other bars.

You may want to check this post.  https://boards.cruisecritic.com/topic/2710452-maui-rental-car-info-from-2019/

If you contact discounthawaiicarrental dot com they can provide you with the most current shuttle information for any of the Hawaii ports, including Lahaina.

For Maui only AVIS/Budget runs a shuttle.

In walking distance is Enterprise and Hertz.  Enterprise is about a 15 minute walk, Hertz a bit longer.  They are not near each other.  The walk to Enterprise is safe (as long as you use the crosswalks).   Have not personally walked to Hertz.

The daily service charge should be the same for all suites.  Most likely an error.

On 10/26/2019 at 10:25 AM, lovescats5 said:

We are thinking of sailing NCL in 2021.  Looking at Pride of America in an SC suite (Deck 13, 13500 or 13000) and was wondering who has stayed in one of those rooms and how they were.  Also how was the Hawaii cruise? 

We were recently in 13500, it along with 13000 are great suites.  Very bright as they are a little more modern in style, so not full of the traditional dark wood like most suites.  Plenty of interior space.  The balconies may be the largest balconies you will ever find on a cruise ship, probably around 1200 square feet.  You have both covered and uncovered space.  We had 4 loungers, 2 tables with chairs, 4 end tables, and there was still a huge amount of open space.   You could easily hold a party for 50 people.  Amazing views when cruising the Napali coast.  Unlike some of the other owners suites, no hot tub on the deck and no 2nd bathroom.

For our NCL free Air we were routed from Oakland CA to Salt Lake City, then a multi-hour layover and then to Honolulu.  Same route for the return trip. The return trip departed Honolulu around 8:30pm and had us arriving in Oakland around 9am the next day. 

Total travel time for the round trip was over 22 hours.  If we had direct flights it would be about 10 hours. So, we notified NCL that we would not be using the free air and chose to pay for our own flights.

I would not plan on having good flights from California, but you could give it a shot and just cancel and book on your own if they don't work for you.

The Cruise is spectacular, so regardless you will have a great time

On 9/11/2019 at 9:47 AM, Ellipooh said:

I know i don't NEED the form, but i LIKE to use it.  Can anyone find the current form?  I have looked everywhere in vain.

PrincessShareholderBenefitRequestForm.pdf

Have also stayed at the Doubletree San Pedro, and used the shuttle.  Loved their free parking.

sassy928 - My reservation showed the flight path (through Salt Lake) but NCL said the tickets had not been issued yet, so no fee for canceling. 

Sailing12away - Your flight to the East coast has you returning at ~7am the next morning.  My flight to the west coast would be arriving ~10am the next morning.  There are many direct flights, and we would have been fine with the any of the other common stop over flight paths (through LA or Seattle), but to fly 2 hours east and add in long layovers, was just not worth it for us. My post was in response to the OP who wanted to know if NCL flight experience was positive, in our case I would say no.

Bad experience.

Tried to use for an upcoming POA Hawaiian cruise.

eDocs Showed us flying from Oakland CA- Salt Lake City UT, Honolulu HI.  I know that this has to be a Delta flight and there is a layover in Salt lake of at least 2 hours and 45 minutes, so total travel time of around 12 hours.

Return trip same route Saturday flight from Honolulu - Salt Lake, Sunday flight from Salt Lake to Oak.  No idea of actual flight time, but overnight from HI to CA is ridiculous.

Had my travel agent call and let NCL know we would not be boarding the flights. 

Re booked my own travel through Hawaiian Air, both flights around 5 hours, but my trip cost just went up $1,000