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kontraxed

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Posts posted by kontraxed

  1. On my Dashboard, it suddenly states, "Pay Remaining Balance" for a cruise that I paid off a couple of months ago. I click on that button and it says "Connection Error." Now, this has been going on for three days. So, I have sent two E-Mails to RCL Customer Service and called numerous times and I have not received a single response nor has anyone ever actually answered their phone. Is anyone aware of some problem with RCL Customer Service?

  2. You should look at purchasing "The Key" through your Cruise Planner. It will give you some of the benefits you are asking about, but not all. I believe you get priority embarkation and disembarkation. You do have to make reservations for the shows but then you get to sit in the Key section which, I believe, is in the suite section. You do not get to go to the suite sections of Cococay or the suite lounges. Check it out.

    • Like 1
  3. As used in cruising, I find the term "gratuity" to be a real joke. A gratuity is supposed to be, "something given voluntarily or beyond obligation usually for some service," (Merriam-Webster). While people obviously have the ability to cancel the cruise gratuity, it is otherwise not given voluntarily so why call it a gratuity? I wish the cruise lines would just raise the rates to cover the cost of the wages and let the passengers go back to rewarding specific individuals for service that is above and beyond - or not.

    • Like 2
  4. I am booked (through the RCL website) on a cruise on the Symphony of the Seas in May 2019. Just recently, the Cruise Planner added some shore excursions for our cruise, one of which I would like to book. I go into the Cruise Planner, enter all my info and then enter my credit card information, press "enter" and nothing happens. There is nothing wrong with my credit card. This has been going on for at least three days. Is anyone else having difficulties making Cruise Planner purchases?

  5. I'm not a fan of this new Dashboard. It does not give as much ready information as their old web page did. I liked being able to see my remaining balance, cruise dates, itinerary, weather summaries, etc. all of which is not immediately available now. Just the general layout of information has made it more difficult to find things. Just saying...

  6. I also won the Cruise Bingo while on a 7 day Caribbean Cruise. we could book either an inside or ocean-view cabin. We mailed in the certificate with our choices. We ended up with a nine day Caribbean Cruise and upgraded to a mini-suite. The limitations were very clear and we ended up with a very inexpensive great cruise.

  7. When the MDR has three levels to it, why can't RCL designate one or two floors as either formal or casual on Formal nights? When you make your reservation for the cruise, they could ask your dining attire preference and seat you accordingly. I am one of those people who do not want to play dress-up. I do wear slacks and a button down shirt. At the same time, I do not want to be relegated to the Windjammer because some other folks want to dress up. There could be a compromise!

  8. When the MDR has three levels to it, why can't RCL designate one or two floors as either formal or casual on Formal nights? When you make your reservation for the cruise, they could ask your dining attire preference and seat you accordingly. I am one of those people who do not want to play dress-up. I do wear slacks and a button down shirt. At the same time, I do not want to be relegated to the Windjammer because some other folks want to dress up. There could be a compromise!

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