I have called Princess customer service a few times to purchase excursions, price changes, inquire about military obc and purchase items for our upcoming May cruise without issue. Today I called to use the gift card, I received from using the Barclay Princess credit card rewards. I wanted to use the gift card to apply obc. The representative immediately stated she could not use the gift card for obc. I said how do you know you haven't tried. She then "tried" and stated again she "the system won't let" her. I asked to speak to her supervisor. She informed me the supervisor was on a long call and couldn't speak to me. I stated I would wait. She said I couldn't wait that long because it would be a very "long" call. I asked to speak to anyone else anyone. She said she would transfer me. Not surprisingly the call was dropped. I spent an hour waiting for her. I will call back another day, fingers crossed she will not be working.