My husband and I just got off this mess! We have cruised in over one hundred cruises, all lines. Never have I seen anything like this. It took us 6 hours to board, no food, no water no bathrooms and standing on concrete. One ornery staff member, when I asked what was wrong said didn't you read your Email! We are late 70's this exhausted us for most of the cruise! Today we were in line at 7:00, and once again they were not cleared, took 3 hours and only half were off yet!! The ship came from Europe without proper documents for staff, this is not the fault of customs MSC is a cruise line it should have been handled that is the business they are in. WE will never cruise this line again! PS the food wasn't good!