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Cruisepucks

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About Cruisepucks

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    Thornhill, Ontario, Canada

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  1. Good news. HAL cancelled our cruise on March 30th. The cruise was scheduled to depart on April 18. We submitted a request for a refund on April 1. The full refund minus our FCC was posted to AMEX on June 4 so 65 days after the refund request was submitted. Hope others receive their refunds soon.
  2. greaserman Did you see my post #610 above. I assume you were referring to their out of country medical insurance expiring on Tuesday. It is vital that you contact the insurance company no later than Tuesday to extend their coverage if they are not back on Canadian soil by Tues at midnight. Wed morning will be too late. Hope you hear soon on when their repatriation flight will be. Post 616 from luv2cruz44 above mentions a flight tonight to Toronto. You say you (and presumably them) live in Toronto so perhaps they are flying tonight.
  3. @greaserman If your parents are delayed past Tuesday when their insurance expires, call their insurance provider. Most policies have a provision that if your return trip gets delayed (flight cancellation, car troubles, etc) your insurance can be extended. I would think this possible delay would be covered but policies have changed related to Covid-19. If your parents have their policy with them they can check the fine print, or call the provider. You must however call them before the insurance expires to extend the coverage.
  4. Thank you for the heads up. I had not thought of that. Will check our policy as we did book a river cruise for 2021 after the cruise advisory was issued by Canada.
  5. Here's the email notice sent this morning by HAL. Scroll down for the terms of the FCC. Wash your hands! Dear Valued Guest, Due to continued global public health circumstances, Holland America Line has made the difficult decision to extend the suspension of global operations of its fleet for another 30 days, impacting sailings scheduled to depart through May 14, 2020. We know that you were looking forward to your cruise, and we are very sorry to be bringing you this disappointing news. At the same time, we know that you support our strong commitment to the health and safety of our guests, our crew, and the communities that we visit. For more information, please visit our News page. In light of this extension, we are offering two forms of compensation for you to choose from for your cancelled voyage: Option #1 — We would love to welcome you on board a future Holland America Line cruise. As an incentive to plan another voyage, you can choose to defer a refund and instead receive a future cruise credit for 125% of the base cruise fare paid plus an onboard credit of US$250 per person, which can be applied toward any future cruise(s) that are booked through December 31, 2021. Non-cruise fare purchases from Holland America Line will be refunded to the method of payment used for the original purchase. The terms and conditions of the Future Cruise Credit appear below. Option #2 — If you do not choose the 125% future cruise credit plus US$250 onboard credit per person, a 100% refund of all monies paid to Holland America Line will be reimbursed to the original form of payment. This includes Holland America Line’s FlightEase air, Cancellation Protection Plan, Holland America Line pre- or post-cruise hotel packages or transfers, prepaid shore excursions and amenities purchased through Holland America Line, and taxes, fees, and port expenses. We suggest that you contact your trusted travel advisor to discuss these options. If you do not respond by June 1st, you will be deemed to have elected a 125% future cruise credit plus US$250 onboard credit per person as outlined in Option #1 above. Please note, you may choose to cancel the future cruise credit at any time and the value, less the 25% bonus amount and US$250 onboard credit per person, will be refunded. Please note: The above programs are not applicable to guests booked on a charter sailing. The internet portal for selecting the option you prefer is now active at https://book2.hollandamerica.com/cp/. If any portion of your travel was not booked through Holland America Line, other booking and cancellation conditions and policies may apply. Most airlines and other travel-related services such as hotels, transportation, and tours are allowing refunds or waiving change fees due to the COVID-19 pandemic; please work directly with those operators regarding their charges. Please note that due to the unprecedented volume of bookings impacted by cancellations, processing your election of Option 1 or 2 may take up to 60 days as our team works through each booking. Should you have any questions, please contact us at the appropriate office: Seattle Office (USD/CAD currency): Contact us at 1-800-577-1729 or 206-626-7385. We are available Monday – Friday, 6:00am – 5:00pm PST. Rotterdam Office (EUR currency): Contact us at 00800 1873 1873. We are available Monday – Friday, 9:00am – 6:00pm. For Netherlands contact us at 0800 724 5425. We are available Monday – Friday, 9:00am – 6:00pm. Southampton Office (GBP currency): Contact us at 0344 338 8605. We are available Monday – Friday, 9:00am – 6:00pm. Sydney Office (AUD currency): Contact us at 1300 987 321. We are available Monday – Friday, 8:30am – 7:00pm. Again, we extend our most sincere apologies for this cancellation. Please know that we share your disappointment and we truly appreciate your patience and understanding of these exceptional circumstances. We sincerely hope we have the opportunity to meet and exceed your expectations on board one of our ships in the near future. Sincerely, Orlando Ashford Holland America Line Future Cruise Credit (FCC) Terms & Conditions The value of this credit may be applied to the cruise fare only of a new cruise or Land+Sea Journey reservation with Holland America Line, and it is combinable with any other applicable discount. While the credit is valid until December 31, 2021, please note that it needs only to be applied to the new booking by that time; the cruise does not need to depart within this timeframe. Although you may choose any stateroom category, this offer is dependent upon space availability and cannot be transferred, refunded, or used as a deposit. This credit may not be used for onboard expenses, pre- and post-cruise packages, shore excursions, taxes fees and port expenses, Cancellation Protection Plans, FlightEase, Hotel Service Charges, or other optional programs or services. We ask that you or your travel professional verify this offer with our Reservation Agent at the time your new reservation is placed. For your convenience, the credit is built in direct association with Mariner Numbers so it will automatically be credited toward the cruise fare of the next Holland America Line sailing booked. This is a clarification regarding the Option 1 Future Cruise Credit (“FCC”). If a guest elects Option 1 and does not use his/her FCC and wants a refund thereafter of the original base cruise fare paid, between June 1, 2020 and December 31, 2021, the guest can request Holland America Line to exchange the FCC for a refund of their base cruise fare paid. Refund will be issued within approximately 60 days from request date. Requests accepted via email to guestrelations@hollandamerica.com. In no situation shall a guest be entitled to a refund greater than the base cruise fare paid. Guests selecting Option 1 and requesting a refund as set forth herein will not be entitled to any other compensation/credit. Guests selecting Option 2 shall not be entitled to any additional refund (other than the initial refund as set forth in Option 2) at any time. All FCC’s expire on December 31, 2021 and are subject to published terms, conditions, and restrictions. To the extent a guest does not elect either Option 1 or Option 2 by June 1, 2020, guest will be deemed to have accepted Option 1 (which is a higher value than Option 2). Once Option 1 or 2 is elected (or deemed elected as set forth herein), it shall be deemed accepted, final, and binding. Offer and its terms are subject to change.
  6. Recently, HAL showed a price drop after final payment. Our travel agent contacted HAL to ask if they would offer any kind of compensation. We knew we would not get a re-pricing before he called them, but kept our fingers crossed for a little something. We had been booked in a verandah. We were pleased to learn that HAL offered to upgrade us to a signature suite stateroom at no extra charge. This was not an upsell situation. I'm just wondering if getting upgraded to a suite would qualify us for the double Mariner points for that voyage. I know upsells to a suite do not qualify. Thanks in advance for any information anyone may have on this from your past experience. Stay healthy,
  7. We have had varying experiences with the Sip and Savour as others have reported. When the cellar master is present he/she gives a very good explanation of the wines and why they were selected to pair with the appetizers. If the cellar master does not host the event there is very little information given. On our most recent 26 day voyage on the K in October/Nov only 1 Sip and Savour was offered, no talk given and only a white wine available although later the bar tender told us that in fact there was a red available. Pours were quite small. I forget the price but think it was $8 plus 15% gratuity. Late in the voyage, I met the cellar master and questioned her as to why there had only been 1 Sip and Savour. Her reply was that with the changes to the wine offerings under James Sucking being made fleet wide that the Sip and Savours were being eliminated.
  8. Thanks Carole Just the answers we were looking for. Looking forward to a wonderful river cruise.
  9. Ahoy, all, We will be taking our first river cruise. This will be a seven night cruise on Amawaterways from Paris to Normandy. A few questions for anyone who can provide some information for us: 1. Which of the seven nights is the Chaine des Rotisseurs dinner? (Is it the same on each one week sailing, or does the timing vary?) 2. We have heard that the Farewell Dinner is actually on the next-to-last night as opposed to on the last night of the cruise. Is this true? 3. Does the air conditioning keep the indoor areas of the ship cool? France, especially around Paris, has been having some exceptionally warm weather this summer. Thanks for your help with these queries. Have a great evening. Cheers! 😎 🍷
  10. Were you successful in getting to Abu Simbel? We are booked for Feb 2020 and would be very disappointed if we could not book the optional excursion to Abu Simbel
  11. Ship name is now changed to SS Sphinx. We just booked for Feb 2020. Still waiting for information on pre-post cruise extensions. So excited.
  12. Thanks for all of the responses. We entered the port via the I595 entrance at about 10:15. There was a short line of maybe 10 cars in front of us. We had no problem finding a parking spot and there were still a few disembarking passengers vacating their spots. A very smooth embarkation day.
  13. Thanks capriccio That's reassuring about the parking lots. As of now, the port authority has us scheduled for terminal 19 and we are familiar with the lot that serves it. Do you think entering the port area via I 595 is the best way to go? That is the route we are familiar with. I see from the port map that there are other entry points that we could use instead.
  14. Thanks for the responses. We are travelling from 4 hours north, so we'll arrive after the disembarking passengers have cleared the garages. Just don't want to get there too late and find the garages are full!
  15. Hope those more familiar with PEV can give suggestions. We embark on a day that there are 8 ships in port and will be driving and parking at the port. We have previously sailed on days when only a few ships were in port. Any suggestions as to a better time to arrive to avoid excessively long waits particularly at the port gate? We've only used the gate at I 595. Would an alternate entry be a better option? Thanks for any ideas.
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