Here's the email notice sent this morning by HAL. Scroll down for the terms of the FCC.
Wash your hands!
Dear Valued Guest,
Due to continued global public health circumstances, Holland America Line has made the difficult decision to extend the suspension of global operations of its fleet for another 30 days, impacting sailings scheduled to depart through May 14, 2020.
We know that you were looking forward to your cruise, and we are very sorry to be bringing you this disappointing news. At the same time, we know that you support our strong commitment to the health and safety of our guests, our crew, and the communities that we visit. For more information, please visit our News page.
In light of this extension, we are offering two forms of compensation for you to choose from for your cancelled voyage:
Option #1 — We would love to welcome you on board a future Holland America Line cruise. As an incentive to plan another voyage, you can choose to defer a refund and instead receive a future cruise credit for 125% of the base cruise fare paid plus an onboard credit of US$250 per person, which can be applied toward any future cruise(s) that are booked through December 31, 2021. Non-cruise fare purchases from Holland America Line will be refunded to the method of payment used for the original purchase. The terms and conditions of the Future Cruise Credit appear below.
Option #2 — If you do not choose the 125% future cruise credit plus US$250 onboard credit per person, a 100% refund of all monies paid to Holland America Line will be reimbursed to the original form of payment. This includes Holland America Line’s FlightEase air, Cancellation Protection Plan, Holland America Line pre- or post-cruise hotel packages or transfers, prepaid shore excursions and amenities purchased through Holland America Line, and taxes, fees, and port expenses.
We suggest that you contact your trusted travel advisor to discuss these options. If you do not respond by June 1st, you will be deemed to have elected a 125% future cruise credit plus US$250 onboard credit per person as outlined in Option #1 above. Please note, you may choose to cancel the future cruise credit at any time and the value, less the 25% bonus amount and US$250 onboard credit per person, will be refunded.
Please note: The above programs are not applicable to guests booked on a charter sailing.
The internet portal for selecting the option you prefer is now active at https://book2.hollandamerica.com/cp/.
If any portion of your travel was not booked through Holland America Line, other booking and cancellation conditions and policies may apply. Most airlines and other travel-related services such as hotels, transportation, and tours are allowing refunds or waiving change fees due to the COVID-19 pandemic; please work directly with those operators regarding their charges.
Please note that due to the unprecedented volume of bookings impacted by cancellations, processing your election of Option 1 or 2 may take up to 60 days as our team works through each booking.
Should you have any questions, please contact us at the appropriate office:
Seattle Office (USD/CAD currency):
Contact us at 1-800-577-1729 or 206-626-7385. We are available Monday – Friday, 6:00am – 5:00pm PST.
Rotterdam Office (EUR currency):
Contact us at 00800 1873 1873. We are available Monday – Friday, 9:00am – 6:00pm.
For Netherlands contact us at 0800 724 5425. We are available Monday – Friday, 9:00am – 6:00pm.
Southampton Office (GBP currency):
Contact us at 0344 338 8605. We are available Monday – Friday, 9:00am – 6:00pm.
Sydney Office (AUD currency):
Contact us at 1300 987 321. We are available Monday – Friday, 8:30am – 7:00pm.
Again, we extend our most sincere apologies for this cancellation. Please know that we share your disappointment and we truly appreciate your patience and understanding of these exceptional circumstances. We sincerely hope we have the opportunity to meet and exceed your expectations on board one of our ships in the near future.
Sincerely, Orlando Ashford
Holland America Line
Future Cruise Credit (FCC) Terms & Conditions
The value of this credit may be applied to the cruise fare only of a new cruise or Land+Sea Journey reservation with Holland America Line, and it is combinable with any other applicable discount. While the credit is valid until December 31, 2021, please note that it needs only to be applied to the new booking by that time; the cruise does not need to depart within this timeframe. Although you may choose any stateroom category, this offer is dependent upon space availability and cannot be transferred, refunded, or used as a deposit. This credit may not be used for onboard expenses, pre- and post-cruise packages, shore excursions, taxes fees and port expenses, Cancellation Protection Plans, FlightEase, Hotel Service Charges, or other optional programs or services. We ask that you or your travel professional verify this offer with our Reservation Agent at the time your new reservation is placed. For your convenience, the credit is built in direct association with Mariner Numbers so it will automatically be credited toward the cruise fare of the next Holland America Line sailing booked.
This is a clarification regarding the Option 1 Future Cruise Credit (“FCC”). If a guest elects Option 1 and does not use his/her FCC and wants a refund thereafter of the original base cruise fare paid, between June 1, 2020 and December 31, 2021, the guest can request Holland America Line to exchange the FCC for a refund of their base cruise fare paid. Refund will be issued within approximately 60 days from request date. Requests accepted via email to email@example.com. In no situation shall a guest be entitled to a refund greater than the base cruise fare paid. Guests selecting Option 1 and requesting a refund as set forth herein will not be entitled to any other compensation/credit. Guests selecting Option 2 shall not be entitled to any additional refund (other than the initial refund as set forth in Option 2) at any time. All FCC’s expire on December 31, 2021 and are subject to published terms, conditions, and restrictions.
To the extent a guest does not elect either Option 1 or Option 2 by June 1, 2020, guest will be deemed to have accepted Option 1 (which is a higher value than Option 2). Once Option 1 or 2 is elected (or deemed elected as set forth herein), it shall be deemed accepted, final, and binding.
Offer and its terms are subject to change.