I do know the value of a good PCC and have had good ones in the past. My entire career was in the travel industry....most recently as a retail travel agent. I shop around before I even call my PCC and know what is out there. I like having control of my booking and prefer not to use a big box agent. However, once you beg your PCC to call your friends as they are ready to book, and the said PCC never calls them.....then it is time to change. I will try the phone number that Turtles06 posted and see if there is any way to change. Thanks all!!