I was on the Epic for a January 8-15 cruise. I had read about the problems at the PanAmerican port but I had hoped that NCL would have worked on the issues, and also since we were the only ship docked,not like the week before, I decided that leaving 2 hours later after having lunch near my pre cruise hotel would work. When I arrived via taxi, I saw many people who had abandoned their transportation wheeling their luggage along the side of the road. No sidewalks, check it out on google. At least I felt that I was okay, having gotten fairly close to the terminal. No NCL staff at the end of the long line I got into. I asked people around me if this was the right line because I had learned from Cruise Critic that there were 2 lines, it no further information. I am 75 with a weak shoulder, but I kept dragging my bags, inching forward for about 10-15 minutes. Finally, a staff member approached mr
e and said I didn’t need to stay in this line because I had already attached my luggage tags, and pointer to a tent up ahead where I should go. Why no staff member was appointed to go to the end of the long line where all the taxis and busses were unloading is a painful mystery. Because many if not most of the passengers trying to get on were residents of Puerto Rico and first time cruisers, there were hundreds of folks without luggage tags. Later I heard a staff member saying to another that there were over 50 people who didn’t put any personal information about who they were, that it caused big problems getting luggage to the right cabins. In a few words, total chaos! And disembarkation was equally terrible, as was on board cabin service. Despite putting a please make up cabin and leaving for a 5 hour shore excursion, I came back to no service, dirty towels, paying for more service- a circumstance that I finally figured out that we were sailing with over 4600 passengers and barely 1600 staff. Now, just to answer any potential questions, I was in a balcony stateroom, and I am sapphire on NCL. From reading other posts on the Cruise Critic NCL site, it doesn’t seem that other ships docking in different ports haven’t had such awful experiences, but if you’re planning to cruise on the Epic, please check out on how they’re doing recently. Hope it’s getting better