We are in the same boat, as it were. I specifically upgraded to one of these cabins to surprise my DW because of the hot tub. This happened a few months before departure. NCL has not replied to my request to get the full upgrade amount returned - they did give us the $500pp as a FCC but if I would have known ahead of time that the hot tubs would not be working, we would have stayed in our original cabin. If we do not get proper compensation, we will have to think long and hard before cruising with NCL again.