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Everything posted by commodoredave
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Talking about reputational and legal risk, there is an interesting thread on the Silversea board called Silversea Shenanigans Onboard Silver Muse. The OP has now taken the cruise line to arbitration over an upgraded brand of champagne that she did not receive but was apparently entitled to. The dispute is really over principle, and not the $10 difference in the 2 types of champagne. Now, if Silversea had handled the matter in a more customer friendly way, it could have avoided some reputational damage and legal costs. Never mind the many hours of labour invested in it. The outcome will be interesting.
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Just go on their website and look at the descriptions of their dining options. It does not have to be in the contract if a company is using the information to attract customers and generate business. It’s commonly known as false advertising and deceptive marketing, which may have reputational and legal consequences.
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We like the extra sq footage in the signature suites (S4) and the suite restaurant, but thought it was not worth the huge added cost. So we booked a deluxe balcony, bid to upgrade at half the cost, and won. It was a risk, but one we were happy to take as we still would have been happy in our balcony cabin.
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Where did anyone say it would ruin their vacation? Of course it would not. But my fare included 3 evenings of specialty dining x 8 people. As a matter of principle, I expected a gesture of goodwill in return for the weeklong unavailability of one of the specialty restaurants. Any customer focused company would agree, and did. End of story.
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Sanctuary bidding on Sun Princess
commodoredave replied to cruise*enthusiast's topic in Princess Cruises
I bid from a deluxe balcony. My bid was in the higher end of the Fair category. -
Sanctuary bidding on Sun Princess
commodoredave replied to cruise*enthusiast's topic in Princess Cruises
I recently won an upgrade to a Sanctuary Suite on Sun Princess and it does not come with a Premier Package.