Since ours was a spur of the moment decision in June to take our first Viking Cruise this November, I submitted the “online” request for information and was contacted by an extremely professional, knowledgeable and patient Viking agent. I was extremely pleased with the way he explained the ins and outs of the booking, asked questions about our preferences and got everything done during one telephone call. When I had a specific question and reached out to him, he was again extremely prompt in getting back to me. I would definitely contact him again for future bookings.