Just returned from a 7 day Alaska cruise on the Eurodam.
My husband and I had everything completed and approved for VeriFLY app before we left home. (The health assessment link became active around 6 pm (CDT) on Wednesday for our Saturday embarkation.)
The morning of our cruise we logged into the VeriFLY app just to make sure everything was in order and my husband's app showed an error message. No way to make any changes so he tried deleting the app and starting over. As soon as he did he got another message saying "Sorry, information can not be uploaded after 8 am today." (Or something like that.)
When we got to the cruise terminal we saw a representative holding a VeriFLY sign at the door and motioning people to go right in. The line for those without VeriFLY snaked back and forth next to the building and way out into the parking lot. We got into that line. 🤕
It took us 30 minutes to get close to the door and an employee was reminding people what documents they needed to have ready. I told her that I had VeriFLY but my husband's app had quit working. She asked if his had been approved before the error message (which it had) and looked up our names on a list. She printed out a small slip of paper and told us to go ahead and go through the VeriFLY line. Once in the building, this allowed us to skip the rest of the regular line that zigzagged back and forth inside and go right to check in. I will note that there was still a bit of a line for everyone in the building to get passports scanned, but the VeriFLY app saved us a lot of waiting.